topic Re: Re: Re: Re: Re: Re: Re: Re: Green Lines after Samsung Update in Support

Green Lines after Samsung Update

SirC007 — Mon, 29 May 2023 23:43:17 GMT

We went to Samsung MOA para ipa-trade in yung Samsung Note20 Ultra ng partner. Pero pina-check muna namin anong cause ng green lines. Then apparently sabi ni Trade-in Checker ...

Trade-in Checker: Ma'am, gawa po kasi yan ng update ni Samsung.

Us: So, gawa pala ng update ng Samsung. Anong remedy nyo po?

TIC: Kung ipapagawa nyo po, ipapaqoute natin. Mga nasa 16,500 po.

Us: Sir, gawa ng update ni Samsung kaya nagkaganyan yung phone. Di po ba sagot ni Samsung costs ng repair nyan?

TIC: Hindi po eh.

Us: So no choice kami ganun? Bumili or ipa-repair na lang?

TIC: Opo.

So sad na parang swerte/ malas ang mangayayari pag nag update ka ng phone.

Haaaays

Re: Green Lines after Samsung Update

Cefiro — Tue, 30 May 2023 00:24:50 GMT

While most Members got excited pagmay-update ang phone, ako kinakabahan. Kasi nangyari din last December yon N20U ko, followed by another line appearance sa January. Na trade-in ko na since.

I don't think Samsung intentionally did the update to damage our phones, kaya lang they are in denial to avoid massive repairs, etc.

Funny, yong babae sa Samsung MOA inosyente. She may lose her job for her customer handling/response 😵🥴

I suggest i-tradein mo na yong N20U mo. Do not get the lcd screen replacement and take the risk. Baka babalik yong LINE.

Re: Re: Green Lines after Samsung Update

SirC007 — Tue, 30 May 2023 00:29:31 GMT

Ganun na nga po yung ginawa namin. Pero dahil may lines na yung phone mas bumaba yung trade-in value nya 🤦‍♂️

Re: Re: Re: Green Lines after Samsung Update

Cefiro — Tue, 30 May 2023 00:54:14 GMT

Ang trade-in price nakuha ko 16.4k, kasama na ang top-up 13k during that time. Anong offer ngayon?

Re: Re: Re: Re: Green Lines after Samsung Update

SirC007 — Tue, 30 May 2023 00:59:02 GMT

Nag value yung trade-in ng 2k+ lang tas may 13k nga.

Re: Re: Re: Re: Re: Green Lines after Samsung Update

Cefiro — Tue, 30 May 2023 01:19:54 GMT

15k ngayon. LCD screen replacement costs around 15k rin.

Damaged na ang phone, although it's not our fault, then nobody is gonna buy the phone outside of Samsung. Get the trade-in na. It's a heartache palagi mong makikita yong damaged phone sa bahay.

Re: Re: Re: Re: Re: Re: Green Lines after Samsung Update

SirC007 — Tue, 30 May 2023 01:36:30 GMT

Yes okay na. Pinatrade-in na talaga namin. The point is what if mangyari ulit, kasi nga update yun eh. 🤦 ♂️ Di naman maiiwasan na di iuupdate ang phone.

Re: Re: Re: Re: Re: Re: Re: Green Lines after Samsung Update

Cefiro — Tue, 30 May 2023 03:25:02 GMT

Kaya, kakabahan ako sa software updating. But our phone nakuha natin sa tradein are new and latest, at may warranty pa. Enjoy muna sa serbisyo niya at least 2 years, hopefully 4 years.. Ganon talaga mga produkto ngayon: Disposable.

Sa cars nga ngayon, yong Hybrid, daming censors and electronics, ginawang parang cellphone na rin. Our new cellphones ay waterproof, IP68 rating. Eh Hybrid sa baha, tatagal ba yong battery/electrical parts?? 😅

Re: Re: Re: Re: Re: Re: Re: Re: Green Lines after Samsung Update

SirC007 — Tue, 30 May 2023 03:13:41 GMT

🤦‍♂️🤦‍♂️🤦‍♂️

Re: Green Lines after Samsung Update

TeamGalaxyRene — Tue, 30 May 2023 04:48:55 GMT

Hello SirC007,

We are sorry to hear about your experience with the recent updates on your Samsung Galaxy Note 20 Ultra having issues with the green lines on screen. Also, with the unpleasant experience you had with the staff of the Service Center when you brought your device for assessment and then for trade-in that somehow way below your expectation and gave you further inconvenience.

I feel and understand your situation, taking care your device to last that long and when it encountered a green line on screen, you are really bothered. If it happens to me, I will feel frustrated and disappointed too.

Moving forward, I highly suggest that you can ask the head of the Service Center where you initially brought your device in order to request your preferred options.

Or you can contact our direct Samsung Customer Care hotline numbers for further assistance and guidance.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

Re: Green Lines after Samsung Update

butete — Tue, 30 May 2023 04:55:30 GMT

better definite validation have it checked by tech sa SC kung checker sa tradein lang nagsabi kulang sa validation

Re: Re: Green Lines after Samsung Update

SirC007 — Tue, 30 May 2023 04:57:19 GMT

Same branch lang po namin binili yung N20U. Same lang din yung sinabi ng TIC at ng staff sa customer service. So, no choice talaga kami bibili or repair. Yun na talaga assessment nila.

Re: Re: Green Lines after Samsung Update

SirC007 — Tue, 30 May 2023 05:00:34 GMT

We also did po. Same lang din sila ng sinabi ni trade-in checker. Bibili or repair. Cost ng repair is 16.5k, yan po qoutation samin.

Re: Re: Re: Green Lines after Samsung Update

butete — Tue, 30 May 2023 05:26:13 GMT

hindi na nag diagnostoc test?

Re: Re: Re: Re: Green Lines after Samsung Update

SirC007 — Tue, 30 May 2023 05:28:48 GMT

Nagdiagnostic po. Ang issue lang talaga is yung green lines sa screen. Yun daw talaga qoutation nila for repair.

Re: Re: Re: Re: Re: Green Lines after Samsung Update

butete — Tue, 30 May 2023 22:49:17 GMT

and their reson its due to the update?

Re: Re: Re: Re: Re: Re: Green Lines after Samsung Update

SirC007 — Tue, 30 May 2023 22:57:05 GMT

Yes po, update daw talaga yun.

Re: Green Lines after Samsung Update

Biscute — Thu, 01 Jun 2023 04:22:05 GMT

Suddenly my phone got green line.. my phone have a good condition never been fall or something I just got wake up them boom.. there's the green line.. did you know how much the cost replacing the LCD? It's like you buy another phone... SAD 😔

Re: Re: Green Lines after Samsung Update

SirC007 — Thu, 01 Jun 2023 04:59:43 GMT

I think it depends on the phone. For my N20U it cost 16,500.

Re: Green Lines after Samsung Update

Lemzkie001 — Thu, 01 Jun 2023 15:07:02 GMT

Same with my samsung s21+, never will I buy samsung cellphone again.. I was quoted 11,900 then another option was to avail of the customer retention program which you MUST buy samsung product worth 10,000 php then they will juat give you 30% off from labotlr and lcd replacement l. Very disappointing.