topic Re: Very disappointed. in Support

Very disappointed.

DannelleAbajar — Wed, 14 Jun 2023 15:34:20 GMT

Was very happy when Good Lock Samsung customization app was available in my country Philippines, I already did a lot of customizations on my one ui, but was still disappointed when the one thing I really expect in customising my one ui wasn't there: icon size. Like come on, icon size is just too small in my home screen with 5x6 grid. And I really just want to adjust or increase the icon size in my liking and their shapes too without using a custom rom or launcher! Come on, please just add it in Good Lock! Also there is a bug on the double cutout in Developer options, I want it fixed on the next update.

Re: Very disappointed.

johngear — Wed, 14 Jun 2023 16:07:17 GMT

It is also better to let the developer know regarding this issue and concern that you have with GoodLock.

Re: Very disappointed.

butete — Thu, 15 Jun 2023 00:10:15 GMT

yep better ask away on the developers

Re: Very disappointed.

fruit_user — Thu, 15 Jun 2023 02:49:54 GMT

I know you can adjust icon shape and icon size using Theme Park 🤔

Re: Very disappointed.

TeamGalaxyRene — Thu, 15 Jun 2023 02:56:04 GMT

Hello DannelleAbajar,

We appreciate you sharing your experience while using the Good Lock Apps with suggestions and appreciate the time and effort you put in to share your valuable comments. This helps us improve our products, apps, and services towards enhancing your Samsung Galaxy experience.

In order to have it assess by main Apps Developer Team, may you please provide feedback using the below link.

https://galaxystore.samsung.com/detail/com.samsung.android.goodlock?langCd=en

Also, you can report to us directly, so we can document and address the issue as well through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Application".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

Re: Very disappointed.

TeamGalaxyRene — Fri, 16 Jun 2023 01:48:08 GMT

Hello DannelleAbajar,

We are sorry to hear about your disappointment while using the Good Lock app on your beloved Samsung Galaxy phone. I understand your feeling, expecting the app will give you free hand to customize its User Interface especially the icon sizing that will match your device's home screen and preferences. If it happens to me, I will be disappointed too.

Meanwhile, we also appreciate you sharing your experience while using the Good Lock Apps with suggestions. And appreciate the time and effort you put in to share your valuable comments. This helps us improve our products, apps, and services towards enhancing your Samsung Galaxy experience.

In order to have it assess by main Apps Developer Team, may you please provide feedback using the below link.

https://galaxystore.samsung.com/detail/com.samsung.android.goodlock?langCd=en

Also, you can report to us directly, so we can document and address the issue as well through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Application".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

Re: Very disappointed.

maxq1 — Thu, 15 Jun 2023 11:19:35 GMT

It's there under the icon tab in theme park