topic Weird problem regarding M51 charging in Support

Weird problem regarding M51 charging

DogmanCow776 — Wed, 02 Aug 2023 09:18:39 GMT

I recently gave my Father my old M51 after upgrading to the S23+ but we hit upon a very weird problem.

The M51 doesn't charge when I used its original 25W charger (USB C-C cable) and my brand new 25W charger for the S23+ (both chargers and cables work fine on the S23+ though, so its probably not a charger problem),
but when I charged the M51 with my Xiaomi 67W charger (USB A-C cable) it worked fine but it's slow because it doesn't support SFC Technology for Samsung. I was also able to charge it by using my Buds Pro charging cable(USB A-C) with a powerbank.

I find it weird that my non-Samsung chargers can charge it but actual Samsung chargers couldn't lmao.

Is there anyone here with a similar problem? Any solutions? I had already soft rebooted the device with no effect.

Re: Weird problem regarding M51 charging

PUFFY_AmiYumi — Wed, 02 Aug 2023 12:43:47 GMT

U should stick to the Samsung orig charger and even the PD adapter too

Re: Weird problem regarding M51 charging

PUFFY_AmiYumi — Wed, 02 Aug 2023 12:44:39 GMT

and M51 is only capable up to 15-25W

Re: Weird problem regarding M51 charging

TeamGalaxyRene — Thu, 03 Aug 2023 04:32:08 GMT

Hello DogmanCow776,

Thanks for letting us know your difficulty using your beloved Samsung Galaxy M51 having charging issues while using the 25w charger. I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will get worried too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Please inspect and check the charging port of your device for any obstructions, dust, etc. and wipe it clean with the soft cloth. Then, try charging it again. Make sure to use only genuine Samsung charger, adaptor, cable and accessories while charging. If the device is still not charging, then unplug it and don't use it for a while.

If that doesn't solve the issue(s), you may submit an error report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Power/Battery/Charging".

Step 4.Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/

If the issue persists, you may bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our team of Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our Samsung Customer Care support channels below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

Re: Weird problem regarding M51 charging

TeamGalaxyBianx — Thu, 03 Aug 2023 08:20:57 GMT

Hi DogmanCow776! Have you checked the device's charging port for dust or anything that might be stuck in there?

If the issue still persists, best to have it checked at a nearby service center. You can book an appointment straight from the Samsung Members app in the Support tab! 😊

You may also contact our direct Customer Care hotline.

CUSTOMER CARE HOTLINES:

All Products (Landline): 84222111
All Products (Toll-Free, PLDT): 1-800-10-7267864
All Products (Toll-Free, Globe): 1-800-8-7267864

Email Support: http://spr.ly/Email-Support-cs
Live Chat Support: http://spr.ly/LiveChat-Support-cs
Service Center Locator: http://spr.ly/SamsungServiceCenter

Our lines are open every day from 8:00 AM to 8:00 PM, so we're here whenever you need us.