Update issue

Venum101 — Thu, 03 Aug 2023 01:12:53 GMT

Update issue, after having it my device's flashlight isn't working anymore.

Re: Update issue

TeamGalaxyRene — Thu, 03 Aug 2023 04:22:31 GMT

Hello Venum101,

We are sorry to hear about your experience with the recent updates on your beloved Samsung Galaxy phone having issues with the device's flashlight that is not working. I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will get worried too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Tap On and Off the Flashlight if it's working now.

If that doesn't solve the issue(s), you may submit an error report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Others".

Step 4.Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/

If the issue persists, you may bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our team of Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our Samsung Customer Care support channels below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

Re: Update issue

TeamGalaxyDD — Thu, 03 Aug 2023 10:33:06 GMT

Hi Venum101!

If the flashlight isn't working after a software update, try these steps:

Restart your device.
Check flashlight settings [Level 1-5]
Toggle flashlight on and off.
Clear cache partition.
Try using Bixby's voice command to turn on the flashlight.
Reinstall Latest Update: If the problem started immediately after the software update, consider reinstalling the update via Samsung's Smart Switch software on your computer.
Report the issue to Samsung through the Samsung Members app by clicking support button > send feedback > error reports.

If you encounter any further issues or need additional assistance, don't hesitate to reach out to us. Our team is here to support you and ensure a seamless experience within our community.

Re: Re: Update issue

Venum101 — Thu, 03 Aug 2023 10:39:22 GMT

Thank you, will do it later

Re: Re: Update issue

Venum101 — Thu, 03 Aug 2023 10:39:40 GMT

Thanks, will check it later

topic Re: Update issue in Support

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