topic Re: Fold 4 hinge problem in Support

Fold 4 hinge problem

Kairawsaur — Sun, 04 Jun 2023 15:44:00 GMT

I have a Z fold 4, it's just been 6 months since I have been using it. But suddenly the phone doesn't go flat all the way, it's stuck at around at least 176° or so.

I didn't drop it or anything, and I really take good care of my phone, it just got stuck like that today, is there any way that I could get help from the samsung service center for it?

This is a post paid plan from globe, they don't have the gadget care anymore, I was suppose to get that. I don't know if I have samsungcare+ as well. What shall I do?

Re: Fold 4 hinge problem

TeamGalaxyRene — Mon, 05 Jun 2023 03:05:48 GMT

Hello Kairawsaur,

We are sorry to hear about your experience with your Samsung Galaxy Z Fold 4 having stuck issues and not opening completely flat. I feel and understand your situation, taking care of your device you loved so much that if anything goes wrong you are worried. But don't be, we are here to assist, guide you to restore your device to optimum performance.

Since we are having limited view to troubleshoot your device, so I highly recommend bringing it to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. They may guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

You may also contact Samsung Care Support team below to inquire about making a claim or check your device's coverage.

Tel. +63 (2) 8-464-3434

+63 (2) 7-792-2680

Mon. - Fri. 8:00 - 19:00 and Sat 10:00 - 15:00

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

Re: Re: Fold 4 hinge problem

Kairawsaur — Tue, 06 Jun 2023 05:18:28 GMT

Thanks! I did went to the service center. Thankfully it was still covered by the warranty

Re: Fold 4 hinge problem

Drei_BvrLpr — Sun, 06 Aug 2023 05:50:12 GMT

Standard warranty is 12 months from purchase or from receiving it from your carrier. Mine is from Smart and the inner screen got broken at 9 months. Theyr repaired it for free sa samsung service center north edsa.

Re: Re: Fold 4 hinge problem

Kairawsaur — Sun, 06 Aug 2023 14:23:07 GMT

Yep, I did take my phone to my service provider. They gave me a certificate that my phone was still under warranty. Really thankful for that. I had it repaired for free, hoping it won't happen again.