topic Re: Fingerprint not working in Support

Fingerprint not working

PUFFY_AmiYumi — Mon, 07 Aug 2023 00:07:39 GMT

Does anyone know how to fix the fingerprint? Not completely scanned, my hands already dried and clean

Re: Fingerprint not working

Amirelia — Mon, 07 Aug 2023 00:23:59 GMT

Did you try restarting your phone or like... wiping the screen clean first?

Re: Re: Fingerprint not working

PUFFY_AmiYumi — Mon, 07 Aug 2023 00:27:25 GMT

I already did that but still no useful. I think the tempered glass might be the problem

Re: Re: Re: Fingerprint not working

Amirelia — Mon, 07 Aug 2023 00:31:41 GMT

Oh. Does it have many cracks in the fingerprint area?

Re: Re: Re: Re: Fingerprint not working

PUFFY_AmiYumi — Mon, 07 Aug 2023 00:35:49 GMT

No cracks in fingerprint area. Havent drop the phone yet

Re: Fingerprint not working

Amirelia — Mon, 07 Aug 2023 00:41:49 GMT

Sorry i can't help but samsung should really step up and help us users when we have concerns...

Re: Fingerprint not working

dorefrain — Mon, 07 Aug 2023 00:55:00 GMT

Try using Hydrogel screen protector instead of Tempered glass.

Re: Re: Fingerprint not working

PUFFY_AmiYumi — Mon, 07 Aug 2023 00:56:59 GMT

How cost?

Re: Re: Re: Fingerprint not working

dorefrain — Mon, 07 Aug 2023 01:01:18 GMT

Around 400~600Php.

Re: Fingerprint not working

pham_hni — Mon, 07 Aug 2023 04:15:08 GMT

I purposely cracked my tempered glass just for this post to be answered (It's my old tempered glass dw) and my fingerprint still scans perfectly

Re: Fingerprint not working

TeamGalaxyRene — Mon, 07 Aug 2023 04:43:25 GMT

Hello PUFFY_AmiYumi,

I can't help but notice that you already selected the solution(s) that I think is not. Allow me to help you.

Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone, and keeps your personal information safe with no codes to remember. If you're having issues with your fingerprint scanner there are a number of solutions you can try.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Remove protective cases.

• If a phone case covers or touches the fingerprint sensor, or prevents your finger from touching it, it can interfere with the sensor's operation.

Samsung recommends using the device with Samsung-approved cover accessories for protection of the product's appearance and user convenience.

Moisturize your hands.

• The sensor may not work if your fingers are too dry or chapped. It may be helpful to moisturize your hands with hand lotion.

Check for common issues with fingerprint recognition on phones.

Inspect the screen for scratches and dirt

• The fingerprint recognition sensor recognizes fingerprints. Ensure that the fingerprint recognition sensor is not scratched or damaged by metal objects, such as coins, keys, and necklaces.
• Ensure that the fingerprint recognition area and your fingers are clean and dry.
• The device may not recognize fingerprints that are affected by wrinkles or scars.
• The device may not recognize fingerprints from small or thin fingers.
• If you bend your finger or use a fingertip, the device may not recognize your fingerprints. Make sure to cover the entire fingerprint recognition sensor with your finger.
• To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.
• The touchscreen may malfunction in humid conditions or when exposed to water.

• To remove fingerprints or dusts, wipe the window glass smoothly with a clean and soft cloth.

• Fingerprint recognition is blocked when the device is under water.

Remove your fingerprint

If your fingerprint still isn't being recognized, you can try removing and then registering your fingerprint again.

Navigate to Settings, tap Biometrics and security, and then tap Fingerprints. Select one of the stored fingerprints you’d like to delete. Tap Remove, and then tap Remove again to confirm. Repeat these steps to delete any other saved fingerprints.

While you are still in the Fingerprints settings, tap Add fingerprint. Follow the on-screen instructions to register a new fingerprint.

https://www.samsung.com/ph/support/mobile-devices/what-to-do-when-fingerprint-is-not-recognized-on-galaxy-device/

In order to get the bottom of the issue(s), you may submit an error report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Sensor/Touch".

Step 4. Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/

If the issue persists, you may bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our team of Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our Samsung Customer Care support channels below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

Re: Fingerprint not working

dulber — Mon, 07 Aug 2023 06:17:03 GMT

The scanner wont work properly in a very dry environment. AC room for example. Plus dry finger will take some time to read. I usually blow on the scanner or blow and rub my scanning finger.

Re: Fingerprint not working

TeamGalaxyDD — Mon, 07 Aug 2023 07:49:55 GMT

We have some valuable information about fingerprint readability in our post from last month. You can check it out by following this link: Are your fingerprints readable? | Samsung Customer... - Samsung Members

Feel free to explore the post, and if you have any questions or need further clarification, don't hesitate to ask. Our community is here to assist and share knowledge with you!

Stay connected with us for more insightful content and exciting discussions. We're grateful to have you as an active member of our community, PUFFY_AmiYumi. 🌟✨

Re: Fingerprint not working

TeamGalaxyBianx — Mon, 07 Aug 2023 11:07:43 GMT

Hey there, PUFFY_AmiYumi! You might want to recalibrate your fingerprints if your scanner is not working properly. 😊 On the other hand, if you want to adjust your screen's touch sensitivity, you can do so by following these steps: Go to Settings > Display > Turn on Touch Sensitivity

If your fingerprint issue still persists, please do let us know!

Re: Re: Fingerprint not working

PUFFY_AmiYumi — Mon, 07 Aug 2023 11:29:37 GMT

still persist

Re: Re: Fingerprint not working

TeamGalaxyBianx — Wed, 09 Aug 2023 03:20:24 GMT

Hi PUFFY_AmiYumi! If the issue still persists, then I would suggest taking it to a nearby service center. We made it easy for to book an appointment straight from your Samsung Members app, right under the Support tab. 😊

Re: Re: Re: Fingerprint not working

PUFFY_AmiYumi — Wed, 09 Aug 2023 08:16:47 GMT

Arigato already went to Samsung Service Center at SM MOA Cyberzone. The staff said that the fully tempered glass was the culprit. I test the fingerprint without the tempered glass and it works fine.

Re: Fingerprint not working

PUFFY_AmiYumi — Wed, 09 Aug 2023 08:18:57 GMT

Problem solution solved. Already went to Samsung Center @ SM MOA Cyberzone and the staff said that the fully tempered glass was the culprit. I test it and now the fingerprint sensor works fine. ARIGATO SAMSUNG 🙏✨✨

Re: Re: Fingerprint not working

dulber — Wed, 09 Aug 2023 13:03:50 GMT

Aah, interesting. I use Whitedome and there are instances when certain updates would fubar the scanner. So far no issues on tje S23u I have. The Ringke protector on my Tab can be fubar feom time to time.