topic Re: Re: Super delayed refund process in Support

Super delayed refund process

katililing — Mon, 04 Sep 2023 11:36:06 GMT

I ordered Zflip 5 via installment with trade-in last July 30, 2023, I cancelled it on the same day because upon checking the start of delivery would be conflicting because we will be out of the country by then. So I talked to the customer rep of my bank first but they said that they are just waiting for the email or memo from samsung for the refund.

So I call Samsung and told me that they'll email me the reference or form for the refund process within 24 to 48hrs. I waited 2 days and had to call again for that form, that was supposed to be sent on the day of cancellation.

Now, I'm stuck with the "refund process". They said it'll take 10-15 days since it was via installment payment (CC) but today is the 2nd week so I called again.

. I don't understand what process is Samsung doing, they don't give any update and whenever I call they just tell me that they have forwarded it to the "relevant team".

Re: Super delayed refund process

butete — Mon, 04 Sep 2023 14:13:54 GMT

@TeamGalaxyRene

Re: Super delayed refund process

TeamGalaxyBianx — Tue, 05 Sep 2023 03:07:23 GMT

Hey there, katililing! Could you reply with your order number, please? 😊 Will forward it to the proper team once we get it so we can speed up the process. Thank you!

Re: Re: Super delayed refund process

katililing — Tue, 05 Sep 2023 03:25:17 GMT

PH230730-30423920

Re: Re: Super delayed refund process

TeamGalaxyBianx — Tue, 05 Sep 2023 05:01:47 GMT

Thanks for sending this over! I'll have this escalated. 😊 We appreciate your patience. 🙏🏻

Re: Re: Re: Super delayed refund process

katililing — Tue, 05 Sep 2023 05:27:59 GMT

how will i know if this has been escalated?

Re: Re: Re: Super delayed refund process

TeamGalaxyDD — Tue, 05 Sep 2023 06:47:06 GMT

We'll be reaching out to you via email soon!

Re: Re: Re: Super delayed refund process

TeamGalaxyDD — Tue, 05 Sep 2023 07:47:17 GMT

Hi katililing!

Got an update for you: as per our team, your refund has been processed and will be following the bank's lead time. We'll be sending you an email with more details about your refund soon.

Thanks very much!

Re: Super delayed refund process

avaaa — Thu, 05 Oct 2023 16:02:00 GMT

Hi. Is your request already refunded? I have the same problem as of now. Thankyou

Re: Re: Super delayed refund process

katililing — Thu, 05 Oct 2023 23:19:50 GMT

yes it was already refunded. someone from samsung help center emailed me that they have already confirmed the refund to the bank. so what i emailed the bank and told them that the refund was already processed by samsung.