topic Re: EPICfail in Support

EPICfail

Coleslaw — Mon, 29 Jan 2024 21:36:38 GMT

The samsung site is so unserious to keep on changing the "Get by" date everytime they miscommit. Initially it was set to 1/27 I have the tracking no. already with Consegnia, they have the phone in their MNL southhub. Lumipas nalang si 1/27 with no communication from courier. Then they updated it to 1/29, same scenario, no communications at all. What's next?Change it to the next day and so on? So disappointing.

Re: EPICfail

Hua1101 — Mon, 29 Jan 2024 22:05:55 GMT

Same here :(

Re: EPICfail

TeamGalaxyDD — Tue, 30 Jan 2024 03:18:29 GMT

Hey Coleslaw and Hua1101,

Please drop your order numbers here so I can help follow up for you guys 😄

Re: Re: EPICfail

unknown001 — Tue, 30 Jan 2024 03:48:33 GMT

PH240119-16783118

Re: Re: EPICfail

Hua1101 — Tue, 30 Jan 2024 03:55:54 GMT

PH240118-16015662
CLC000577880

Re: Re: EPICfail

CLuigi — Tue, 30 Jan 2024 04:17:15 GMT

PH240118-16300505

Re: EPICfail

CLuigi — Tue, 30 Jan 2024 04:20:36 GMT

Saklap same sa akin pero nakalagay 1/29 pa rin. Ang sagot ng support nasa courier na daw 😅 dapat maayos na courier na lang sana kinuha kaysa eto palpak. Filipino type of service umiral d marunong tumupad sa usapan.

Dapat hingan ni Samsung ng compensation yan tapos ibigay sa mga umorder hays.

Re: Re: EPICfail

Coleslaw — Tue, 30 Jan 2024 06:14:18 GMT

PH240118-15479635

Re: Re: EPICfail

Coleslaw — Tue, 30 Jan 2024 06:21:53 GMT

Yeah Samsung dispatched the items on time, pero ang kupad ng courier. They really dashed off the excitement of preordering the S24U.
I know someone from the province who already got theirs with LBC as the courier, pero ako sa Pasig lang and yung item nakatambay padin sa Manila South Hub. 🤡

Re: Re: EPICfail

dulber — Tue, 30 Jan 2024 06:34:36 GMT

I am in the same boat. Site Get by date started Jan 27, then Jan 29 and stopped. It's status with Consegnia is arrived at Manila South Hub Jan 26. And probably died there.

Re: EPICfail

bflat — Tue, 30 Jan 2024 09:34:52 GMT

Hello! May I ask for your help in following up my order also please? Same issue as everyone else, stuck in Consegnia’s south warehouse, was supposed to receive by 1/29. Last update was 1/26.

PH240118-15842719
CLC000579394

Re: Re: EPICfail

Coleslaw — Tue, 30 Jan 2024 16:31:55 GMT

hey @TeamGalaxyDD any update on this? Is it possible to prioritize our delivery given that it was placed on Jan. 19?

Re: Re: EPICfail

Vinong — Wed, 31 Jan 2024 11:32:02 GMT

Here's mine. Ordered during the launch date. Supposed to arrive today January 31, but does not happen.

Order ID: PH240118-15544402
Ordered: Jan 18, 2024 12:16:28