topic Re: Preorder S24 Ultra in Support

Preorder S24 Ultra

MissLey — Wed, 31 Jan 2024 08:21:43 GMT

Just got off from Samsung Live Chat to follow up my preordered s24u. Said delivery should be WITHIN 3-10 business days from SHIP date not from order date. In other words, count 3-10 days delivery time from WHEN consegnia received the items from Samsung. If it makes sense 😑

Re: Preorder S24 Ultra

Members_ohKMdxu — Wed, 31 Jan 2024 09:01:40 GMT

Mine said that it should be delivered last Jan 29. I can't get through the Live Chat so I don't have any idea when my unit will arrive. At least they should update the delivery date because I am not at home everyday.

Re: Preorder S24 Ultra

Spectre7 — Wed, 31 Jan 2024 10:17:08 GMT

Isn't this indicated on the website before you pre-ordered?

Re: Preorder S24 Ultra

Members_ohKMdxu — Wed, 31 Jan 2024 10:41:48 GMT

Which are you referring to that is indicated?

So far my order is past due my delivery date so I have no idea when my order will arrive because I can't get in the Live Chat.

Re: Preorder S24 Ultra

Spectre7 — Wed, 31 Jan 2024 10:57:07 GMT

This kind of note

Re: Preorder S24 Ultra

Spectre7 — Wed, 31 Jan 2024 10:59:29 GMT

Have you tried contacting them via whatsapp? They were able to reply on my inquiries before and after i preordered.

Re: Preorder S24 Ultra

Members_ohKMdxu — Wed, 31 Jan 2024 12:09:31 GMT

That status is already finished. My delivery status is this one already:

Re: Preorder S24 Ultra

Members_ohKMdxu — Wed, 31 Jan 2024 12:18:33 GMT

Update: How did you add them to Whatsapp? I tried typing the number but nothing happens.

I will try their Whatsapp. I didn't know they have customer service there.

Thanks!

Re: Re: Preorder S24 Ultra

Spectre7 — Wed, 31 Jan 2024 12:14:05 GMT

I see. I got this date just now, says Get it by 05/02/24. Hope they can deliver before Feb19

Re: Re: Preorder S24 Ultra

Members_ohKMdxu — Wed, 31 Jan 2024 12:26:09 GMT

Seeing as they haven't delivered the January orders, I doubt the February orders will be delivered on time. Let's hope they catch up their deliveries or at least give an update on the new delivery schedule.

Re: Re: Preorder S24 Ultra

Spectre7 — Wed, 31 Jan 2024 12:53:05 GMT

I got the link from whatsapp thru the Live Chat under Support in samsung.com. i got the option there to continue chat on whatsapp.

Re: Re: Preorder S24 Ultra

Spectre7 — Wed, 31 Jan 2024 12:56:22 GMT

Or try the Chat bubble on the lower right of samsung homepage. I was able to get whatsapp link there.

Re: Re: Preorder S24 Ultra

laenaD — Wed, 31 Jan 2024 13:23:01 GMT

What does your "Get it by" say?

Re: Re: Re: Preorder S24 Ultra

Spectre7 — Wed, 31 Jan 2024 13:27:19 GMT

Now changed to 07/02/24. TF samsung! 😂

Re: Re: Re: Re: Preorder S24 Ultra

laenaD — Wed, 31 Jan 2024 13:32:54 GMT

I think 07/02/24 means February 07, 2024 because mine says 19/02/24. Basically means you're getting your device much earlier. Hope I get mine sooner too!!!

Re: Re: Re: Re: Re: Preorder S24 Ultra

Spectre7 — Wed, 31 Jan 2024 14:15:36 GMT

I hope so. But to see is to believe when it comes to Samsung.

Re: Re: Re: Re: Preorder S24 Ultra

Members_ohKMdxu — Wed, 31 Jan 2024 15:20:46 GMT

Nah, mine is 29/01/24 and I still haven't received my order so don't get your hopes up.

Which is why I'm checking this forum if there are other people who haven't received their order on the given date.

Re: Re: Preorder S24 Ultra

Members_ohKMdxu — Wed, 31 Jan 2024 15:31:48 GMT

I never got through the live chat no matter how many times I try. When it's my turn, the chat will suddenly end.

Re: Re: Re: Preorder S24 Ultra

Spectre7 — Wed, 31 Jan 2024 15:32:48 GMT

Whats your location?

Re: Re: Re: Preorder S24 Ultra

CLuigi — Wed, 31 Jan 2024 16:40:40 GMT

I got through it. Pero wala rin kwenta. Sabi nila nasa courier na daw at out of their hands na at d na sila responsible for it. Really bad customer service, bad logistics, and bad leadership. Mukhang basta mameet na quota nila sa pre-order goods na - bahala na kung satisfied ba kapag makukuha.

0 star tong experience at hindi ko na marerecommend magpre-order sa Samsung.