Refresh Rate bug.

DannelleAbajar — Wed, 18 Jan 2023 12:01:39 GMT

Even the simplest of bugs Samsung stil hasn't fixed until now. I set my display refresh rate to 60, but when I went to home screen. Everything became smooth. And I went to developer options and turned on show refresh rate and saw that my A52's refresh rate constantly swtiches from 60 to 90hz back and forth by itself Why? Samsung should've fixed this already. Do you guys also have the same problem? I just want to set my display refresh rate to 60 without turning on power saving mode.

Re: Refresh Rate bug.

butete — Wed, 18 Jan 2023 13:47:24 GMT

better send error/report

Re: Refresh Rate bug.

TeamGalaxyRene — Thu, 19 Jan 2023 02:57:48 GMT

Hello DannelleAbajar,

Sorry to hear that, about your experience with your Samsung Galaxy A52s 5G having issues with display refresh rate auto-switching from 60 to 90hz and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Reset your device.

Submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Settings/System".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

Use Bixby Routines

You can use Bixby Routines instead. Just set it up at Settings > Advanced Features > Bixby Routines > add a new routine > make a toggle to switch from 120 to 60 and vice versa

You may add Bixby Routines widget on the Home screen to get it working.

For more help and assistance, you may contact us on our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead!

Re: Refresh Rate bug.

summeRamirez — Fri, 20 Jan 2023 21:02:49 GMT

Did you already send an error report?

Re: Refresh Rate bug.

dwightDK — Tue, 06 Feb 2024 05:48:18 GMT

Same problem here and its 2024 but stillnot fixed.

topic Re: Refresh Rate bug. in Support

Refresh Rate bug.

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