topic Re: Re: Re: Unknown screen time in Support

Unknown screen time

Missmicah — Thu, 09 Dec 2021 00:02:43 GMT

Help! Why do my screentime says that I used my phone for 1 hour during 12 am - 1 am when I'm sleeping that time??? This happened to me twice already. What's wrong with my cellphone? Is it hacked? 😭😭

Re: Unknown screen time

jamesrred — Thu, 09 Dec 2021 00:25:27 GMT

Certainly not hacked over the air (unless someone near you used it). Can you send a screenshot of your Battery Usage and your Screentime in Digital Wellbeing and let's try to analyze what's going on?

Re: Unknown screen time

Missmicah — Thu, 09 Dec 2021 00:41:10 GMT

It's impossible that someone in my family can use it because I have my own room and my phone has a password. Also, we are all sleeping by that time

Re: Re: Unknown screen time

jamesrred — Thu, 09 Dec 2021 00:48:39 GMT

Aside from a bug, it's also impossible for Digital Wellbeing to just record your screentime even when your phone's off. Hacking your device over the air isn't the issue here, but someone really used your device. 👻

Kidding aside, let's just hope that's just a bug.

Re: Re: Re: Unknown screen time

Missmicah — Thu, 09 Dec 2021 01:03:22 GMT

Thank you for trying to help!

Re: Unknown screen time

SamsungRightCare — Thu, 09 Dec 2021 03:07:04 GMT

Hello there! When calculating Screen time, the system calculates only the duration of an app running in the foreground. The usage time of apps that are Always allowed, apps running in the background, and apps that have stopped running will not be calculated as Screen time.

Hope to have helped you. Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. Stay safe and have a nice day ahead!

Re: Re: Unknown screen time

Missmicah — Thu, 09 Dec 2021 03:33:17 GMT

Then, with my situation, is that possible? I did not use the phone between that time and yet there is a record of usage in my screen time.

Re: Unknown screen time

TeamGalaxyDD — Thu, 09 Dec 2021 04:06:11 GMT

Hi Missmicah,

👻

Kidding. It might be because you have background apps that light up the screen, such as an alarm or a notification, maybe?

Or it could just be a bug!

If you're worried about being hacked, don't be - Samsung Knox does a pretty good job of protecting you from outside attacks - unless, of course, the attacker has access to your login credentials.

Re: Unknown screen time

Members_dsVcIYe — Wed, 20 Jul 2022 20:08:55 GMT

Hi!

This situation also happened to me. Was it just a bug or kept happening?