topic Re: Disapppointed in Support https://r1.community.samsung.com/t5/support/disapppointed/m-p/25874871#M13103 Kaya nga, pangit ng after sales ng samsung. Wala man lang silang Care sa mga loyal customers nila Tue, 05 Mar 2024 03:01:16 GMT EDmarcelo 2024-03-05T03:01:16Z Disapppointed https://r1.community.samsung.com/t5/support/disapppointed/m-p/25874048#M13099 I'd Like to Express how terribly disappointed I am with the after sales service of samsung.<DIV><BR /></DIV><DIV>You see, i purchased a pre-order of the samsung galaxy fold 5 Last august. Actually medyo hesitant pa ako with the price range, parang hindi sulit kasi baka di umabot ng 1 year man lang ung device given nanvery fragile nito. But i Got tempted because of the SAMSUNG CAREPLUS promo, sabi ko kahit maka 1 year lang, may Insurance naman dun sa 1 year na un okey na masusulit ko na atleast ung Phone masira man siya after 1 year. Unfortunately, My worse nightmare came to life, 6 months palang ung device nililinis ko siya ng makita kong may basag ung plastic bumper (di ko sure kung tumama ba siya but basag talaga siya). And so i filed a repair sa SAMSUNG CAREPLUS. Bastos na nga ung ahente na nakausap ko, they also tagged My device as Wear and tear without Even seeing it. Panong magiging Wear and Tear ung basag. Buti sana kung Faded ung Color, cracked ung bumper. Pero basag siya Even exposing the metal frame.</DIV><DIV><BR /></DIV><DIV>Sobrang frustrating and sa totoo lang nakakapagod ung service ng samsung.</DIV><DIV><BR /></DIV><DIV>Ill post a Picture of how of a samsung boy i am, from tv, watch, tablet, 2 phones lahat samsung. Pero because of this experience, mukhang lilipat na lang ako.</DIV> Tue, 05 Mar 2024 01:44:15 GMT https://r1.community.samsung.com/t5/support/disapppointed/m-p/25874048#M13099 EDmarcelo 2024-03-05T01:44:15Z Re: Disapppointed https://r1.community.samsung.com/t5/support/disapppointed/m-p/25874054#M13100 .<SPAN class="mobile-app-image"><span class="lia-inline-image-display-wrapper" image-alt="1709602936677.jpg"><img src="https://r1.community.samsung.com/t5/image/serverpage/image-id/7914966i0F5F44CD509F2F2D/image-size/small?v=v2&amp;px=200" role="button" title="1709602936677.jpg" alt="1709602936677.jpg" /></span></SPAN> Tue, 05 Mar 2024 01:42:26 GMT https://r1.community.samsung.com/t5/support/disapppointed/m-p/25874054#M13100 EDmarcelo 2024-03-05T01:42:26Z Re: Disapppointed https://r1.community.samsung.com/t5/support/disapppointed/m-p/25874664#M13101 Pag pasensyahan mo na lang yun matagal na silang ganun, atlis may natutunan ka sa nangyari na dapat wag magtiwala agad <span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span>. Tue, 05 Mar 2024 02:38:24 GMT https://r1.community.samsung.com/t5/support/disapppointed/m-p/25874664#M13101 User5678 2024-03-05T02:38:24Z Re: Disapppointed https://r1.community.samsung.com/t5/support/disapppointed/m-p/25874871#M13103 Kaya nga, pangit ng after sales ng samsung. Wala man lang silang Care sa mga loyal customers nila Tue, 05 Mar 2024 03:01:16 GMT https://r1.community.samsung.com/t5/support/disapppointed/m-p/25874871#M13103 EDmarcelo 2024-03-05T03:01:16Z Re: Disapppointed https://r1.community.samsung.com/t5/support/disapppointed/m-p/25874875#M13104 Magaling lang sila magbenta, pera kapag repair and after sales na wala na Tue, 05 Mar 2024 03:01:41 GMT https://r1.community.samsung.com/t5/support/disapppointed/m-p/25874875#M13104 EDmarcelo 2024-03-05T03:01:41Z Re: Disapppointed https://r1.community.samsung.com/t5/support/disapppointed/m-p/25875489#M13105 Negosyo e ayaw nila malugi, ingat po sa sunod 🫡. Tue, 05 Mar 2024 04:14:11 GMT https://r1.community.samsung.com/t5/support/disapppointed/m-p/25875489#M13105 User5678 2024-03-05T04:14:11Z Re: Disapppointed https://r1.community.samsung.com/t5/support/disapppointed/m-p/25875502#M13106 See you sa different side sir, lipat na ako o7 Tue, 05 Mar 2024 04:15:11 GMT https://r1.community.samsung.com/t5/support/disapppointed/m-p/25875502#M13106 EDmarcelo 2024-03-05T04:15:11Z Re: Disapppointed https://r1.community.samsung.com/t5/support/disapppointed/m-p/25877409#M13110 <P>Hi EDmarcelo,<BR /><BR />Sorry to hear about this - Please expect a DM from TeamGalaxyJason soon <span class="lia-unicode-emoji" title=":grinning_face_with_smiling_eyes:">😄</span>&nbsp;<BR /><BR />Thank you for your patience <span class="lia-unicode-emoji" title=":folded_hands:">🙏</span></P> Tue, 05 Mar 2024 09:19:08 GMT https://r1.community.samsung.com/t5/support/disapppointed/m-p/25877409#M13110 TeamGalaxyDD 2024-03-05T09:19:08Z