topic Re: Poor Customer Service from Samsung PH in Support

Poor Customer Service from Samsung PH

AJCabezas — Tue, 01 Oct 2024 04:46:17 GMT

A few weeks back I had a faulty hinge mechanism on my Fold 4. Having Care+ I decided to have it booked for service. Now they were telling me that they can't do it here because it came from somewhere else. So I was like OK??? But you do realize that the page does say anywhere and anytime... so Philippines is just not part of anywhere then?

After a few emails back and forth, eventually the team told me that they'll escalate the issue and get back to me... but no one ever did. I ended up carrying the phone back to where I initially bought it, wait for a couple of days, then go back here.

This is such a waste of time.... moreover, the Philippine care+ team will not give you any attention whatsoever. Extremely disappointing. Was an avid fan of Samsung from the very beginning, but because of this... I'm seriously considering moving to other brands that have slightly better service.

Re: Poor Customer Service from Samsung PH

EllisKai — Tue, 01 Oct 2024 05:19:54 GMT

Most (not all) of the cs in the Philippines are ignorant. I hope they become better educated, trained, and equipped.

I also hope you make the right decision.

I also like foldables, but I'm sticking with S series for now because I think they are less fragile, and I can't count on their customer service. Even the customer service reps that I email here in the members app are clueless of the features that I talk about so I think it's hopeless to talk to them, it's better to just rant here or let other users (probably unpaid by Samsung) help.

Re: Re: Poor Customer Service from Samsung PH

AJCabezas — Tue, 01 Oct 2024 05:42:16 GMT

True! The S-Series really works great. I have an S23 Ultra and works really well.

I just thought when they mentioned that they have a dedicated concierge for Z series customers I would be getting better service (at least). I didn't expect that it was just a front... but really, it's just a different counter... nothing special.

Re: Poor Customer Service from Samsung PH

TeamGalaxyBianx — Tue, 01 Oct 2024 06:06:27 GMT

We're sorry to hear about your frustrating experience with Samsung Care+, AJCabezas. Your feedback is valuable, and we'll escalate this to the right team. If there's anything else we can do, please don't hesitate to reach out.

Re: Re: Poor Customer Service from Samsung PH

AJCabezas — Tue, 01 Oct 2024 06:12:23 GMT

Please don't use the word escalate unless you mean it.

Re: Poor Customer Service from Samsung PH

JJames05 — Tue, 01 Oct 2024 13:51:48 GMT

not just poor its complete trash the cost of repair even under warranty is just overpriced.

Re: Poor Customer Service from Samsung PH

Anonymous — Tue, 01 Oct 2024 22:10:36 GMT

Samsung is expensive gadgets and with few features/specs while chinese gadgets is better choice in low price

Re: Re: Poor Customer Service from Samsung PH

AJCabezas — Wed, 02 Oct 2024 01:15:51 GMT

I find it to be just here in the Philippines... mostly due to poor management. I mean it's a s***s*** for Samsung's customer care... but the Philippines would be somewhere on the bottom of the list in terms of quality and competence.

Re: Re: Poor Customer Service from Samsung PH

AJCabezas — Sun, 06 Oct 2024 00:51:40 GMT

So Bianx.... in which planet did your escalation end up being on? Because I have to be reminded that Philippines isn't part of anywhere and your so-called right team is nowhere to be found.

Re: Poor Customer Service from Samsung PH

ylyngerrcañete — Fri, 11 Oct 2024 03:29:37 GMT

❤

Re: Re: Poor Customer Service from Samsung PH

AJCabezas — Wed, 23 Oct 2024 01:25:40 GMT

Still waiting to get feedback on your so-called "Escalation"...

Re: Poor Customer Service from Samsung PH

22anne — Fri, 06 Dec 2024 13:21:22 GMT

May nais lang sana akong ipabatid na ito na ata ang pinaka worst experience ko nag ipon ako para lng makabili ng samsung z flip 5 then after a year nag gre green screen ito pag fi no fold, dinala ko agad kay samsung ang problem ay di na daw pasok sa warranty kasi sa mga nakita nilang scratches , dent na malayo madamay ang screen ko at ito po 18k ang pagawa sa kanila, sayang lng talaga ang pera sa mga flip phone sana nakinig na lng ako sa nanay ko good bye samsung
#neveragain