topic Re: UNABLE TO UPDATE APPS AFTER RECENT SOFTWARE UPDATE in Support

UNABLE TO UPDATE APPS AFTER RECENT SOFTWARE UPDATE

jnx0404 — Wed, 09 Oct 2024 21:45:20 GMT

Hi. Is it just me? I'm unable to update all my applications after I installed the new software update. I already did a couple of basic trouble shooting:

-Restart phone

-Use a different wifi connection

-Use mobile data

-Move to a different location

-Use different Play store account

-Tried to update all at once

-Update apps one at a time

-Isolate if it's only specific apps

-Clear cache and data of apps that needs to be updated

-Tried doing all this for a couple of days

-Clear cache for google playstore

-Clear data for google playstore

-Reset network settings

-Reset all settings

-Force restart

I haven't tried uninstalling the apps cause Im worried that if I do, the version might not be longer compatible with my device.

I'm using a Samsung Galaxy Z Flip 4

Android 14.

One UI version 6.1.1

Aside from probably waiting for a new update, what else can I do?

Edit:

I did it. I tried uninstalling one app then reinstall it. It worked. Im not sure if it will work for the other important apps I have. I'm anxious.

Edit 2:

I tried uninstalling apps and then installing them again just to be sure but I noticed that after successfully installing it, you just have to wait for a few minutes or within the day it will ask you to update the apps in play store and then we're back again at not it being able to update. I double checked if there is really update for those specific apps but there's none.

Re: UNABLE TO UPDATE APPS AFTER RECENT SOFTWARE UPDATE

Members_X3cQHQq — Wed, 09 Oct 2024 18:32:19 GMT

Your are not alone, update my phone yesterday, and this morning imposiblle to update or install any app with Play Store.

android 14, one ui 6.1, canada

Re: Re: UNABLE TO UPDATE APPS AFTER RECENT SOFTWARE UPDATE

jnx0404 — Wed, 09 Oct 2024 21:24:16 GMT

I'm now thinking this is a software related issue. Since I've already made a couple of TS for isolation. Hopefully, they will release a new update to this issue. I'm regretting updating the software.

Re: UNABLE TO UPDATE APPS AFTER RECENT SOFTWARE UPDATE

TeamGalaxyJanine — Tue, 15 Oct 2024 02:50:57 GMT

Hello, jnx0404! We completely understand your frustration. If the issue persists, a factory reset could help. Just remember to save everything important before doing it! Let us know!

Re: UNABLE TO UPDATE APPS AFTER RECENT SOFTWARE UPDATE

awj — Tue, 15 Oct 2024 12:32:02 GMT

Still having this issue, will a new software update be released to fix this?

Re: UNABLE TO UPDATE APPS AFTER RECENT SOFTWARE UPDATE

Samsung_3pFoXG7 — Tue, 19 Nov 2024 03:12:39 GMT

I did a factory reset and still lost stuff after carefully trying to backup and then restore. We should not need to factory update when your software update is the cause of this issue. I'm a software tester and this is a major issue that I would never have signed my name to and letting it out "the door" for release. Very disappointing.

Re: UNABLE TO UPDATE APPS AFTER RECENT SOFTWARE UPDATE

Bontok — Tue, 19 Nov 2024 10:24:43 GMT

Me too. Is there anything we can do to have this resolve? Or will waot for another software update?

Re: Re: Re: UNABLE TO UPDATE APPS AFTER RECENT SOFTWARE UPDATE

Bontok — Tue, 19 Nov 2024 10:59:32 GMT

Having a big trouble now i can't use majority of my Major because of this issue! Even online banking app!

Re: UNABLE TO UPDATE APPS AFTER RECENT SOFTWARE UPDATE

TeamGalaxyJanine — Wed, 20 Nov 2024 02:56:57 GMT

Hello, jnx0404! Have you tried troubleshooting using the Samsung Members app to run the diagnostics?

First, open the app and tap 'Support' and then 'Phone diagnostics.' From there, you can select various tests, to check for any underlying issues. This should help pinpoint what might be causing the delay when you unfold the screen.

However, if this still won't work,

I recommend visiting an authorized Samsung service center to get a thorough check. They can help ensure your Galaxy Z Flip4 gets the attention it needs!

📌 You can find the nearest service center to you here: http://smsng.co/SCLocator-SM

We also made it easy for you to book your appointment! You may do so directly from the Support tab on your Samsung Members app.

🛵 If you're from Metro Manila and cannot find the time to personally visit a service center, you can have it picked up*!

To book your pickup, you may call the following numbers:

#GALAXY (#425299) - Toll-free, all networks
(02) 8 422-2111 - Standard Landline

*Galaxy pickup is free ONLY for flagship devices. Service fee applies to other models and varies per service center.

Re: Re: UNABLE TO UPDATE APPS AFTER RECENT SOFTWARE UPDATE

Bontok — Wed, 20 Nov 2024 06:58:48 GMT

What have you done so far to resolve this? I'm having the same problem.

Re: Re: UNABLE TO UPDATE APPS AFTER RECENT SOFTWARE UPDATE

jnx0404 — Thu, 21 Nov 2024 21:25:06 GMT

I already did an update after that issue, but it's still the same. If you have done all the TS above, I would suggest trying to check if you have a work or a different profile on your device and try to remove it first. If it doesn't, well the support says to restore from factory settings. Which *** specially if you don't have cloud storage or anywhere to backup your data.

Re: Re: UNABLE TO UPDATE APPS AFTER RECENT SOFTWARE UPDATE

jnx0404 — Thu, 21 Nov 2024 21:27:21 GMT

I already did the diagnostic before. Same issue. The nearest store that you guys have for me is around 3 hours away from where I'm at. I'm pretty sure this is a software issue since it only happened after the update. My phone does not have any physical damage per se, so bringing it to a technician who will just refer me to the support articles would be no go. I'd just wait for the next update. Thanks