topic Re: Back Panel Issue in Support

Back Panel Issue

UltraR3dd — Sat, 26 Jul 2025 06:06:24 GMT

I am curious, is it typical for Samsung service centers in Metro Manila to be unable to perform diagnostics and repairs on the same day, particularly when re-applying adhesives to the back panel, a common issue with Samsung devices after a few years of use, and if they also mention needing to order the necessary parts( what parts when only adhesive and diagnostics is the only thing I'm asking)

Re: Back Panel Issue

PuffyLuna — Sat, 26 Jul 2025 06:17:32 GMT

Typically, you have to come back in the next day or two. They purchase the needed item. You need to pay the total amount, which includes the item price and labor.

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Re: Back Panel Issue

JustAguynamedCappy — Sun, 27 Jul 2025 23:16:29 GMT

If the have the spare part, the SC can fix your device within 3-4 hours depending on how many customers are lining up also for repairs but from that day I sent my device for repair, I noticed that the quality of how they fixed my device is unsatisfactory that is why I bought my own adhesive and did it myself.