topic Re: PLEASE DISABLE "VOLUME DOWN" KEY + "POWER" KEY to TURN OFF MOBILE in Support

PLEASE DISABLE "VOLUME DOWN" KEY + "POWER" KEY to TURN OFF MOBILE

GalaxyUser18 — Sun, 24 Apr 2022 19:46:29 GMT

Dear Samsung,

I am using your Samsung galaxy devices since 2012 starting with Note 5, Note 8, Note 10, S8, S10 Plus, M53 and recently S20 FE 5g. I like the features of your phones when compared to other android devices. I was very confident of your device security feature KNOX until I lost my phone recently. That day I realized that your mobile security is just useless and **bleep**. Reason I am saying this is better explained in my experience below,

Day 1: Night

My mobile was stolen and I was not aware of it until 30 mins. I searched for my mobile but couldn't find it. Tried to reach my number but it was switched off by then. I had my biometric security lock enabled but still my mobile was switched off, How is it even possible? Very simple, I guess the thief knows some tech about samsung devices very well, he just pressed "Volume Down" key + "Power" key for 10 to 15 secs and voila it is turned off.

I tried to track my mobile using this so called feature FindMyMobile.samsung.com but no use it was already turned off. What should I do now? I waited till morning without sleep if by chance it is turned on again.

Day 2: Morning

By God's grace, the thief was very kind hearted because he turned on my phone next morning. I was able to track the phone location and after some chase I could find the exact location of the phone and caught the thief red handed. Point to be noted here is my phone was formatted already by then and he was configuring it with all the settings. Finally it was good ending and it is not because of the security feature of Samsung but only because of kindness of the thief that he turned on my mobile again.

My Dear SAMSUNG security development team, I request you to kindly consider seriously about securing our phones with providing full control of the phone to the owners. Please allow us to control to enable/disable the keys(volume up/down, power etc) or else provide any security patch where users are not allowed to turn off the phone using any physical keys/buttons. Give us that confidence so that loyal customers like us will stay with Samsung going forward else not immediately but eventually all the Samsung users may shift to your competitors who provide better security for their devices(and money they invested on phone). Finally, we are spending money on your expensive phones to feel secured about our mobile and data.

PLEASE DISABLE "VOLUME DOWN" KEY + "POWER" KEY to TURN OFF MOBILE

Similar request from other users,

https://r1.community.samsung.com/t5/galaxy-s/disable-quot-power-off-quot-when-holding-volume-down-an...

Thank you.

Re: PLEASE DISABLE "VOLUME DOWN" KEY + "POWER" KEY to TURN OFF MOBILE

Khaled75 — Sun, 24 Apr 2022 19:58:55 GMT

Maybe he turned it off using the power menu, or the battery is dead.

Re: PLEASE DISABLE "VOLUME DOWN" KEY + "POWER" KEY to TURN OFF MOBILE

GalaxyUser18 — Sun, 24 Apr 2022 20:00:38 GMT

Yes, we don't want force restart. If your phone is stolen and some one else is able to do restart or format phone even with biometric security enabled, What is the purpose of KNOX security?

Re: PLEASE DISABLE "VOLUME DOWN" KEY + "POWER" KEY to TURN OFF MOBILE

GalaxyUser18 — Sun, 24 Apr 2022 20:01:54 GMT

My phone had 70% battery left when it was stolen.

Re: PLEASE DISABLE "VOLUME DOWN" KEY + "POWER" KEY to TURN OFF MOBILE

GalaxyUser18 — Sun, 24 Apr 2022 20:02:19 GMT

In 30 mins, there is no way my phone's battery is dead.

Re: PLEASE DISABLE "VOLUME DOWN" KEY + "POWER" KEY to TURN OFF MOBILE

fruit_user — Mon, 25 Apr 2022 00:36:48 GMT

It only restarts when I do the Volume down + power key, tbh I'm not aware you can do this to force restart a phone.

Re: PLEASE DISABLE "VOLUME DOWN" KEY + "POWER" KEY to TURN OFF MOBILE

butete — Mon, 25 Apr 2022 00:44:59 GMT

if the thief is not sophisticated chances of finding it increases, but for a pro considered lost.

Re: Re: PLEASE DISABLE "VOLUME DOWN" KEY + "POWER" KEY to TURN OFF MOBILE

vfhj — Fri, 25 Aug 2023 22:36:22 GMT