topic Re: Re: Green line on NOTE 20 ULTRA in Support

Green line on NOTE 20 ULTRA

HannaJayden — Tue, 09 Aug 2022 15:09:46 GMT

Hello guys! Anyone experienced or experiencing same issue with our phones? We, my partner, bought our Note 20 ultra December of 2020. Just last month mine started to have one green line while scrolling on facebook. Then after 2 days became 2 lines and after a week became 3 green lines. Been in samsung center but unfortunately they did not cover the damage. They said LCD should be change and demanding 15,000 pesos plus for the repair. I already said everything like i think it was not my fault, maybe it was their software update so why i need to pay for the repair. Ending i did not let them to repair it. Then just yesterday my partner NOTE 20 ULTRA also got this green line while watching netflix on his phone. We were so shocked. Wow!! I am sure now that it was on their software fault. My GOD SAMSUNG!! please fix this problem and shoulder customer's repair for your error!! Worst unit ever!! I have my IPHONE for 4 years, every parts and system are still working. No problem at all. We regret buying Samsung brand. Never ever!!!

Re: Green line on NOTE 20 ULTRA

SamsungRightCare — Wed, 10 Aug 2022 00:06:12 GMT

Hello HannaJayden,

Samsung care and we are here to help.

We are seeking your understanding in this situation and we are apologizing for the inconvenience it caused you and your partner.

Moving on, we are hoping, we can serve you better and allow us to meet your high expectations with the best service available.

Please reach out to us through below email.

Samsung Email

Re: Green line on NOTE 20 ULTRA

kenshee — Thu, 11 Aug 2022 04:19:09 GMT

MINE TOO JUST NOW WHILE BROWAING FACEBOOK... I done safe mode and reset but still green line appear.

Re: Green line on NOTE 20 ULTRA

lesterville06 — Sun, 21 Aug 2022 19:32:52 GMT

Ako sinisingil ni samsung magpalit ng lcd. Green and pink line. Mahal ng cellphone. Ayusin nyo namn samsung.

Re: Green line on NOTE 20 ULTRA

lesterville06 — Sun, 21 Aug 2022 19:35:46 GMT

Hi miss hannah resolved na po ba to?

Re: Green line on NOTE 20 ULTRA

jotohi — Sun, 21 Aug 2022 22:18:50 GMT

Yung sa akin din nagulat ako bigla na lang nagkaroon ng green line this morning. buset yan. Then I did some research in google at ang daming issue na ganito. Tapos gusto ni samsung is magbayad ng replacement fee for screen e kasalanan nila? Less than 2 years pa lang yung phone ko at sobrang ingat na ingat ako then all of a sudden biglang may green line?

Re: Green line on NOTE 20 ULTRA

jotohi — Sun, 21 Aug 2022 23:12:45 GMT

Ano po ginawa niyo? nagkaroon din sa akin ngayon umaga lang...

Re: Re: Green line on NOTE 20 ULTRA

HannaJayden — Mon, 22 Aug 2022 14:49:10 GMT

No kase 15k plus sinisingil kung ipapaayos daw since wala pa daw ang note 20 ultra sa memo nila na may green line issue. So far S series pa lang meron but ang alam ko not 100 percent ishoshoulder nila ang paayos.

Re: Re: Green line on NOTE 20 ULTRA

HannaJayden — Mon, 22 Aug 2022 14:50:05 GMT

Same less than years. 2 units pa ng note 20 ultra bought in the same day.

Re: Re: Green line on NOTE 20 ULTRA

HannaJayden — Mon, 22 Aug 2022 14:50:50 GMT

Nothing to do but to replace it with a new lcd and costs you 15k plus pesos.

Re: Green line on NOTE 20 ULTRA

PinkGreenonscreen — Thu, 25 Aug 2022 14:47:44 GMT

I'm having the same problem with my Note 20 Ultra bought last Dec. 2020. After a software update may green line na, then after 2 weeks may pink line na naman, fast forward to today, apat na, 2 green and 2 lines. Went to samsung service center and they are asking P 21,000 to replace the screen. I thought I was only the one having this issue. I hope samsung acknowledges as a defect in their manufacturing process and do something about it.

Re: Green line on NOTE 20 ULTRA

hannahgurl — Sun, 28 Aug 2022 17:18:08 GMT

Hello po!!! Had the same issue with my Note20 ultra bought thru globe plan last oct 3 2020..sa akin naman green or white screen lahat di mo makita talaga..mine started on aug 19, went to samsung service center in ayala center cebu last aug 23 sabi nila i reprogram/reset factory settig muna phone ko..ok sya for 6 days..until now po aug 28 around 11 pm bumalik..nag turn off ako..ok sya after ko mag on..bumalik uli past 12 midnight until now literal whole scree white minsan green..ano po update sa mga units nyo po!!!

Re: Re: Green line on NOTE 20 ULTRA

HannaJayden — Sun, 28 Aug 2022 17:27:32 GMT

Walang update po. Unless ipapapalit ko ng lcd and magbabayad ako ng 15k plus. Sabi kase doon wala pa amg note 20 ultra sa list ng may record na tulad nitong green line. Puro S series lang ang dumating daw na memo sa kanila. Pero kahit nasa memo di naman din nila ishoshoulder ang repair. Nagbibigay lang daw ng discount. Nakakagigil na Samsung na to, scammer ang datingan. Ang mahal ng unit then pag ma2 years na nagkakaGreen line na.

Re: Green line on NOTE 20 ULTRA

pagibig — Thu, 01 Sep 2022 04:54:21 GMT

Im having the same problem now with my note 20 ultra bought nov 2020, two days ago as i was browsing the internet a green vertical line appeared on the left side of my screen from top to bottom.

Re: Green line on NOTE 20 ULTRA

jazs3lla — Tue, 06 Sep 2022 05:49:02 GMT

Hello! The same is happening to me right now, I looked it up and found this thread. Exactly today po, 6 September 2022 at 12:41 PM nag-appear yung green vertical line on the right side (near the camera) of my screen. My unit was bought last August/September 2020 po. Called customer service to let them know of my problem and they instructed me to do a hard restart/restart to safe mode first before referring me to their Service center na sa Megamall since the green line did not disappear. Instructed me to schedule an appointment via the Samsung Members app since may discount din daw sa total na babayaran if ipapakita na via the app daw po nag-sched.

Re: Green line on NOTE 20 ULTRA

Jenooooo — Tue, 06 Sep 2022 08:34:39 GMT

Same issue with my Note 20 Ultra. Will try to go to service center this saturday to have it check. Nakaka disappoint.

Re: Green line on NOTE 20 ULTRA

samsungsucksuknow — Sun, 11 Sep 2022 05:46:07 GMT

Yes i think they do that in purpose to get money from their loyal customers. People end up changing brand. Samsung should be sued on this. Thousands oglf people are affected by this issue. Almost all samsung s20 s20+ series and note 20 ultra are having same issues. They should be sued

Re: Green line on NOTE 20 ULTRA

samsungsucksuknow — Sun, 11 Sep 2022 05:48:08 GMT

Samsung you should pay for this. You have been abusive to your customers. From the discoloration/tint issue to flickering and now green line. What the **bleep**???? And these phones are very vety expensive but full of **bleep**

Re: Re: Green line on NOTE 20 ULTRA

Jon_24 — Tue, 13 Sep 2022 03:40:12 GMT

any update po?

Re: Green line on NOTE 20 ULTRA

Jon_24 — Tue, 13 Sep 2022 03:40:56 GMT

same issue, mine is just over 1yr. Wala na ding warranty. Nakakafrustrate