topic Re: New update bug in Support

New update bug

rx15 — Wed, 31 Aug 2022 12:46:35 GMT

Updated my s22 with the latest update available, but super fast charging not workong anymore. Anyone having the same experience?

Re: New update bug

summeRamirez — Wed, 31 Aug 2022 14:39:11 GMT

Have you performed Wipe Cache Partition after the update?

Re: New update bug

jamesrred — Wed, 31 Aug 2022 14:44:10 GMT

It may be a software bug with the latest update. Other users are also experiencing this right now. Let's wait for the next software update that Samsung will roll-out.

In the meantime, you can also have your phone checked at the nearest Service Center near you, or call the hotline #GALAXY to voice out your concerns.

https://www.samsung.com/ph/support/service-center/

Re: New update bug

Khaled75 — Wed, 31 Aug 2022 15:15:54 GMT

Try wipe cache partition.

Re: New update bug

SamsungRightCare — Thu, 01 Sep 2022 02:25:19 GMT

Hello rx15,

Thank you for bringing up your issues here and we understand what you are going through after the update.

How is it going with the tips mentioned by our dear Samsung members here? If the problem persists, I advise the same to bring your Samsung Galaxy device immediately to Samsung Authorized Service Center near you.

Our Samsung Engineers are competent to restore your device back to its intended operations with the excellent service available.

https://www.samsung.com/ph/support/service-center/

And/or call any of our support channels by clicking any of the links below.

https://www.samsung.com/ph/support/contact/#onlinesupport

https://samsung-livechat.sprinklr.com/seao/ph/index.html

Hope your problem gets solved.

Re: Re: New update bug

rx15 — Sat, 03 Sep 2022 11:26:22 GMT

How po?

Re: Re: New update bug

rx15 — Sat, 03 Sep 2022 11:26:46 GMT

Wala pa po. Pano po ba? Thank u po

Re: Re: Re: New update bug

Khaled75 — Sat, 03 Sep 2022 11:29:07 GMT

To wipe cache partition:
1. Turn off your phone.
2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).
3. Then press and hold Power and Volume up buttons.
4. Release the power button. When the recovery screen shows up, release the volume up button.
5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
6. Navigate to and select Yes.
7. Press the power button to select Reboot system now.

Re: Re: Re: Re: New update bug

rx15 — Sat, 03 Sep 2022 11:34:15 GMT

Thank u very much good sir!

Re: Re: Re: New update bug

summeRamirez — Sat, 03 Sep 2022 20:03:08 GMT

I believe our fellow member @Khaled75 already gave the steps. If that doesn't work, wait for the next software rollout since it's also possible that there's a bug on the current update. I suggest also that you perform a Wipe Cache Partition and Repair Apps after installing updates in the future.