topic Re: Messenger isn't optimized problem in Support

Messenger isn't optimized problem

FloppaJJS — Fri, 02 Sep 2022 08:18:29 GMT

I have been experiencing this right now. Anyone experienced this too? How do I fix it?

Software or phone information: Android 12,Galaxy A32, One UI 4

(Experienced on September 2 2022.)

Please help, it keeps appearing some touch's I do, I lost in games due of it :(

Re: Messenger isn't optimized problem

Khaled75 — Fri, 02 Sep 2022 08:19:55 GMT

Go to Settings > Apps > Messenger > Storage, then tap Clear cache.

Re: Re: Messenger isn't optimized problem

FloppaJJS — Fri, 02 Sep 2022 08:25:11 GMT

I'll try,

Re: Re: Messenger isn't optimized problem

FloppaJJS — Fri, 02 Sep 2022 08:27:03 GMT

Here for more information

Re: Re: Re: Messenger isn't optimized problem

Khaled75 — Fri, 02 Sep 2022 08:29:51 GMT

Can you try turning off the Appear on top permission for Messenger?

Re: Re: Re: Re: Messenger isn't optimized problem

FloppaJJS — Fri, 02 Sep 2022 08:51:52 GMT

I'll try and turn them on again

Re: Messenger isn't optimized problem

JustAguynamedCappy — Fri, 02 Sep 2022 09:00:22 GMT

I had never experience such issue. Just keep on checking for any new updates for the app frome time to time if ever the above recommendations wont work.

Re: Re: Messenger isn't optimized problem

FloppaJJS — Fri, 02 Sep 2022 09:26:31 GMT

There's no updates, but the thing the chat bubbles are making the problems while in other devices brands doesn't

Re: Messenger isn't optimized problem

SamsungRightCare — Fri, 02 Sep 2022 09:34:21 GMT

Hello FloppaJJS,

Thank you for reaching out to us regarding your encountered problem with the messenger apps not optimized in your Samsung Galaxy A32 device after an update.

And with that, I hope that the replies of our dear Samsung Members helped you out.

If not, please allow me to add quick fixes on how to optimize Messenger apps on your Samsung Galaxy device as follows:

Uninstall and Re-Install the Messenger App.

1) Settings > Apps / App Manager.
2) Look for the "Messenger" app from the list of apps and tap on it.
3) Finally, tap on "Uninstall" to remove it from your device.
4) Once, uninstalled. Restart your device and then install the messenger app again.

Check for the latest software updates.

Go to Settings > About Phone > Software Updates > Download, if available > Install > Follow On-Screen messages.

If the problem persists, Samsung online support channels are available to further assist you through the below links.

https://www.samsung.com/ph/support/contact/#onlinesupport

https://samsung-livechat.sprinklr.com/seao/ph/index.html

Looking forward to hear more views and comments about your experience in your Samsung Galaxy device. And hope your problem gets solved soon.