topic Re: Re: an unusual software change has been detected in Support

an unusual software change has been detected

oelbing — Mon, 26 Sep 2022 06:51:37 GMT

Halo, Olah! guys,

Got that when i tapped the samsung members>support>device test>official software. Yet its official in the "about phone".

May i know what should i do? Havent touched anything yet, not even software update. This stayed from the moment i bought this refurbished unit from china Lazada.

Thanks for the team help you may afford.

Re: an unusual software change has been detected

Khaled75 — Mon, 26 Sep 2022 06:56:17 GMT

What phone are you using?

Re: an unusual software change has been detected

butete — Mon, 26 Sep 2022 07:08:13 GMT

try running device update

Re: Re: an unusual software change has been detected

oelbing — Mon, 26 Sep 2022 07:14:20 GMT

j720f/ds. oh, i didnt know if its unit dependent. as articles ive searched produced generic results i.e., regardless of samsung unit.

Re: Re: Re: an unusual software change has been detected

Khaled75 — Mon, 26 Sep 2022 07:16:07 GMT

What Android version is it running on? Try updating it.

Re: Re: an unusual software change has been detected

oelbing — Mon, 26 Sep 2022 07:46:01 GMT

ty still khaled for your concern and effort..

Re: an unusual software change has been detected

SamsungRightCare — Mon, 26 Sep 2022 07:46:20 GMT

Hello oelbing,

Thanks for letting us know about your Samsung Galaxy device issue of receiving, a report of an unusual software change has been detected.

We acknowledge your query and we are here to provide quick fixes and offer solutions to your device's problems.

A) Before we begin, ensure that your device is up-to-date with the latest software updates.

Settings > About Phone > Software updates > Download and install > Follow on screen notifications/messages.

B) Send the error through Samsung Members app as follows:

Open Samsung Members App > Tap Get help > Send Feedback > Error Report/Ask questions).

Note : Please attached the error log file within 15 minutes of the error occurred.

C) For further assistance, you may contact our online Samsung support channels below.

https://www.samsung.com/ph/support/contact/#onlinesupport

https://samsung-livechat.sprinklr.com/seao/ph/index.html

D) And/ or Contact our Samsung Hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

84222111 [All Product, Landline]

Daily (8:00AM to 8:00PM)

Hope this content helpful and your problem gets solved.

Re: Re: an unusual software change has been detected

oelbing — Mon, 26 Sep 2022 07:47:07 GMT

ty butete, i may yet have to wait on others on their ideas specially Sam...

Re: Re: Re: an unusual software change has been detected

Khaled75 — Mon, 26 Sep 2022 07:49:12 GMT

What Android version is it running on?

Re: an unusual software change has been detected

oelbing — Mon, 26 Sep 2022 07:49:17 GMT

ty khaled, its android 9, i may going to it...

Re: Re: Re: Re: an unusual software change has been detected

oelbing — Mon, 26 Sep 2022 07:52:35 GMT

ty khaled, i might be going to it. at least it matched with Sam's reply...

Re: Re: an unusual software change has been detected

Khaled75 — Mon, 26 Sep 2022 07:54:57 GMT

Ok.

Re: Re: Re: an unusual software change has been detected

Simonmusisi — Thu, 16 May 2024 07:37:21 GMT

I have s21

Re: an unusual software change has been detected

Simonmusisi — Thu, 16 May 2024 07:40:04 GMT

It says there is no information about the updates ,it is version 12

Re: an unusual software change has been detected

Simonmusisi — Thu, 16 May 2024 07:45:33 GMT

Is it possible to upgrade my s21 to latest version

Re: an unusual software change has been detected

ronitsinghbrj — Mon, 10 Jun 2024 15:24:04 GMT

I am having the same issue. I am using S23 fe. Bought it from a random guy and software update is not showing in settings. What do u suggest.