topic Re: Wireless charging not working. in Support

Wireless charging not working.

OldSoulSide — Sun, 26 Sep 2021 03:23:14 GMT

Help. After the software update my phone is now not able to charge using the samsung wireless charger. Pano sya i fix?

Re: Wireless charging not working.

summeRamirez — Sun, 26 Sep 2021 18:37:22 GMT

What's your unit? Have you already tried doing a manual restart of your device? Have you tried using the diagnostics?

Re: Wireless charging not working.

SamsungRightCare — Mon, 27 Sep 2021 00:11:49 GMT

Hey there! As for your concern, have you tried doing a CLEAR CACHE PARTITION of your device via RECOVERY/SAFE MODE to refresh the system? Try checking the settings as well with regards to charging your device. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll-free: 1-800-10-726-7864 Globe Toll-Free: 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM). Hope to have helped you! Keep safe and have an awesome week ahead. 😊

Re: Re: Wireless charging not working.

OldSoulSide — Tue, 28 Sep 2021 01:47:25 GMT

Thank you. It is working now. I tried to run the diagnostic.

Re: Re: Wireless charging not working.

OldSoulSide — Tue, 28 Sep 2021 01:48:20 GMT

Hello. It is working now. Tried to run the diagnostic. I am using Note10 now. Thank you.