topic Re: Re: Question in Support

Question

domskie — Fri, 30 Sep 2022 03:00:19 GMT

I have a question, does someone reply when you send feedback like question on your members app coz before with my old phone there's a response everytime I ask but now there's nothing.

Re: Question

fruit_user — Fri, 30 Sep 2022 03:18:31 GMT

No more replies for my error reports and questions starting this year. Previous years they always reply after a few days.

Re: Re: Question

domskie — Fri, 30 Sep 2022 03:20:48 GMT

Yes, I noticed that now.

Re: Question

rentako27 — Fri, 30 Sep 2022 03:55:07 GMT

i notice that too.. S members app is dead now 😹

Re: Question

Timmyrose — Fri, 30 Sep 2022 04:16:25 GMT

Hi there. We have moderators here that will reply to community post especially if it is going to be for technical help.

Re: Question

ahd06 — Fri, 30 Sep 2022 04:41:31 GMT

keep posting those questions, there are moderators here on Samsung Members tagged as #expertraw to answer your queries. Be patient. Its not going to happen in an instant. Moderators are also analysts. Expect your questions to be answered.

Re: Question

butete — Fri, 30 Sep 2022 04:49:25 GMT

yes mod can see reports

Re: Re: Question

jamesrred — Fri, 30 Sep 2022 05:01:59 GMT

Expert Raw is an app po, hindi siya moderator or a member.

Re: Question

TeamGalaxyDD — Fri, 30 Sep 2022 06:02:27 GMT

Hey domskie,

Even though we don't reply to the suggestions you send, doesn't mean we're not reading them! We read through submitted suggestions and use them to guide how we design a Galaxy experience that works for our users.

Thank you for your feedback! Don't worry - we're listening!