topic Re: Media Output in Support

Media Output

johngear — Wed, 19 Oct 2022 00:54:25 GMT

One of our member here said that his Media Output feature is not working/responding for some reason. Mine's working though. Any clue on what's going?

Re: Media Output

johngear — Wed, 19 Oct 2022 00:55:09 GMT

@Jay-Sparks bro here's the vid

Re: Media Output

TeamGalaxyDD — Wed, 19 Oct 2022 03:09:24 GMT

If some software features are not responding, sometimes a restart is all that's needed! Hope Jay-Sparks finds a fix for his issue.

Re: Media Output

SamsungRightCare — Wed, 19 Oct 2022 05:24:05 GMT

Hello, johngear! I really appreciate your assistance with Jay-Sparks' inquiry regarding this video feature of Media Output.

Re: Re: Media Output

JustAguynamedCappy — Wed, 19 Oct 2022 08:29:45 GMT

Really appreciate it bro but unfortunately i had been dealing with this issue for quite some time now and i don't the reason why. Isang beses ko lang talaga nagamit ang feature na'to when suddenly i tried connecting two BT devices before and a pop up tips appeared recommending dual audio then got to use it and liked it. When i tried to use it again it wont allow me anymore and don't know why.

Re: Re: Media Output

JustAguynamedCappy — Wed, 19 Oct 2022 08:31:18 GMT

Sorry but its not working for me. I tried restarting my device many many times and tweaked the settings as much as i could but with no avail. I also tried reaching out to your chat support but they seem to not know the fix either. So sad

Re: Media Output

JustAguynamedCappy — Wed, 19 Oct 2022 08:33:35 GMT

So far nothing worked from the recommended workarounds. I think I will stop dealing with and leave to samsung nalang cguro kung ano talaga ang nangyayari. Galaxy A52 LTE user here.

Re: Media Output

SamsungRightCare — Wed, 19 Oct 2022 08:54:54 GMT

Hello Jay-Sparks,

Sorry to hear that, the comments and responses here do not resolve your device's issue.

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or Contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

84222111 [All Product, Landline]

Daily (8:00 AM to 8:00 PM)

And if the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your problem gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response, if we have satisfied your inquiry.

Re: Re: Re: Media Output

johngear — Wed, 19 Oct 2022 10:55:59 GMT

I'm sorry to hear that bro. Do try checking other A52 users if they're experiencing the same thing or if it's an isolated issue.

Re: Re: Re: Media Output

johngear — Wed, 19 Oct 2022 10:57:56 GMT

Also, you're phone is on the latest OS update right?

Re: Media Output

SamsungRightCare — Thu, 20 Oct 2022 03:08:19 GMT

Hello johngear,

Already solved by one of our dear Samsung member here, jamesrred.

Below is the acceptable resolution.

A) Settings > Apps > and Show System Apps by clicking the Filter Drop down > and search for Media and Devices > Battery > Set it to "Unrestricted"

B) Then try clicking your Media Output again.

Thank you all guys for the help and assistance to Jay-Sparks Media Output inquiry.