topic Re: Re: Problem with long pressing texts in the galler app to extract them in .. in Support

Problem with long pressing texts in the galler app to extract them in One UI 5

Hextato — Tue, 01 Nov 2022 10:42:43 GMT

Anybody else having a problem with this? I've seen videos where they can just long press on images with texts to select the text without needing to press the extract text button on the lower right. This doesn't seem to work on my phone. It's not really a big problem for me but I'm just wondering since I cant find a setting to enable this.

(view in My Videos)

Video showcasing text extraction without tapping the extract text button

(view in My Videos)

Screen recording of me failing to extract texts just be long pressing on them

Re: Problem with long pressing texts in the galler app to extract them in One ..

ShinSean — Tue, 01 Nov 2022 12:18:40 GMT

Works fine with mine. Try clearing cache of your gallery app. It's automatically enabled for OneUI 5.

Re: Re: Problem with long pressing texts in the galler app to extract them in ..

Hextato — Tue, 01 Nov 2022 13:35:26 GMT

Nope, clearing the gallery's cache didn't do anything

Re: Problem with long pressing texts in the galler app to extract them in One ..

dulber — Wed, 02 Nov 2022 02:05:03 GMT

Confirming the feature works for me. Without setting anything. It also has auto detect especially for screen grabs with text. Have you restarted your phone? I had some apps hang yesterday. It felt like not all my installed 2nd & 3rd party, including Google apps have updated to accomodate the new version.

Re: Problem with long pressing texts in the galler app to extract them in One UI 5

TeamGalaxyRene — Wed, 02 Nov 2022 04:24:25 GMT

Hello Hextato,

Please, you may report this error through Samsung Members app here as follows:

Step 1. Long press Samsung Members icon on Apps screen and Tap Error reports.

Step 2. Tap OK on agreement popup for sending system log data.

Step 3. Select Symptom category. Tap "Settings/System".

Step 4. Describe problem in detail and SEND.

Hope this content is helpful and your device's problem gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response, if we have satisfied your inquiry.

Re: Re: Problem with long pressing texts in the galler app to extract them in ..

Hextato — Wed, 02 Nov 2022 07:47:05 GMT

Thanks for the reply. I sent out a report 😄

Re: Re: Problem with long pressing texts in the galler app to extract them in ..

Hextato — Wed, 02 Nov 2022 07:47:40 GMT

Yup, I have restarted my phone a couple of times the past few days and didnt see any changes

Re: Re: Re: Problem with long pressing texts in the galler app to extract them..

dulber — Wed, 02 Nov 2022 08:28:33 GMT

Interesting. Perhaps gone the same way as the Expert Raw for those who have not installed it prior to upgrading to UI5.0