topic Re: Refund Process Delay in Support

Refund Process Delay

SamsungSlowProcess — Tue, 20 Dec 2022 02:38:20 GMT

I ordered S22 Ultra fully paid with trade-in. I waited a week, when it arrived they rejected my trade-in device, cancelled the order and left. I called Samsung they said they'll email me a form to fill-up for the refund process right after our call, which they didnt send. I waited 2 days and had to call again for that form, that was supposed to be sent on the day of cancellation.

Now, I'm stuck with the "refund process". They said it'll take 1-2 weeks since it was a straight payment (CC) but today is the 2nd week so I called again, now they said it will take upto 30 days.

I called the bank I used, they said they're just waiting for a memo from Samsung and once received they can process it within the day. I don't understand what process is Samsung doing, they don't give any update and whenever I call they just tell me that they have forwarded it to the "relevant team".

Re: Refund Process Delay

TeamGalaxyRene — Tue, 20 Dec 2022 04:46:01 GMT

Hello SamsungSlowProcess,

Sorry to hear that, about your experience with the online shop and we apologize for the inconvenience it caused you.

Allow us to help you by providing us any reference # here, so we can follow-up with the dedicated team. Rest assured that, once the internal process has been completed, you will receive your refund.

However, refund period may vary from the receipt of required documents, payment method, and subject to processing duration of the payment agency.

Thanks for patiently waiting.

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Re: Re: Refund Process Delay

SamsungSlowProcess — Tue, 20 Dec 2022 06:54:57 GMT

Reference #: 8118084535

Re: Re: Refund Process Delay

TeamGalaxyRene — Tue, 20 Dec 2022 07:38:37 GMT

Hello SamsungSlowProcess,

Upon checking, your case is already escalated and queued for a refund. The refund can take up to a maximum of 30 working days from receipt of required documents.

For the meantime, be sure to check your registered email address for any instructions and updates.

Thanks for being patience and understanding in this regard.