topic Re: SAMSUNG Please EXPLAIN 😠 in Support

SAMSUNG Please EXPLAIN 😠

Cefiro — Tue, 24 Jan 2023 05:44:17 GMT

How come many of us here in the Community, and many others in the Philippines, cannot have our S20-S21 series (incl. Note20-U) phones with damaged screens and without your clear technical explanation, get our FREE amoled screen replacement like Community Member Butete? He said so in the Forum.

Is there any special privilege/treatment on your CUSTOMERS that we are not qualified?

Re: SAMSUNG Please EXPLAIN 😠

TeamGalaxyRene — Tue, 24 Jan 2023 06:03:49 GMT

Hello Cefiro,

Thanks for sharing your thoughts and comments, here.

As you may be aware that, once Samsung customer submit his/her Samsung Galaxy phone/device for repair, it will go from customer service request disclaimer before a series of process from technical assessment by our specialized Engineers/Technicians in order to find out whether the device is defective, there's a induced damage caused by the customer to the device and its warranty coverage.

Then, a report will be issued together with the recommendations based on the extensive assessment made to proceed whether the repair service and parts replacement will be free of charge and/or charges may apply.

Hope, with this, we enlighten you.

Re: SAMSUNG Please EXPLAIN 😠

weng21 — Tue, 24 Jan 2023 06:21:50 GMT

I have samsung A12 and updated .. i cant make a call and i cant receive any call too

Re: Re: SAMSUNG Please EXPLAIN 😠

Cefiro — Tue, 24 Jan 2023 09:35:00 GMT

I am sorry to say and conclude that this blahblahblah (by the book) SAMSUNG action to resolve our screen problem, after more than a month of Customer Service Center visits, and communications with your Online SUPPORT Team, could only give us Complaint/Account# and I have lot of these numbers now, but NO ACTION to resolve our, your CUSTOMERS' complaints.

SAMSUNG is rolling out new phones in matter of few days, and many of those who bought your 2020 flagship are apt for upgrades. Yes, many of us, and I made an online RESERVATION myself, sadly still rambling ROLLING IN THE DEEP.. 🥺"You played it.. and you played it!"

Re: SAMSUNG Please EXPLAIN 😠

butete — Tue, 24 Jan 2023 07:21:08 GMT

again it how you communicate with samsung support
and present your rebutal and evidence

Re: Re: Re: SAMSUNG Please EXPLAIN 😠

butete — Tue, 24 Jan 2023 08:36:40 GMT

beg to differ samsung does take action no special priveledge\treatment its how you communicate

Re: Re: SAMSUNG Please EXPLAIN 😠

butete — Tue, 24 Jan 2023 08:45:10 GMT

@TeamGalaxyRene thats correct the major factor is the technical assessment and the owner being truthful in the whole process

Re: Re: SAMSUNG Please EXPLAIN 😠

Cefiro — Tue, 24 Jan 2023 09:31:08 GMT

We presented our phones to the Customer Service Center for assessment/inspection found no misused/cracks or water entry (ip68 phones are water proof). HOW ELSE CAN WE COMMUNICATE WITH SAMSUNG SUPPORT and present our REBUTAL & EVIDENCE 🤔🤔? Do we need to KNEEL DOWN?

Re: Re: Re: SAMSUNG Please EXPLAIN 😠

butete — Tue, 24 Jan 2023 09:36:56 GMT

as you can see i sent email blast on my case , also more off waiting game to get approved.

you can dispute the technical assessment by communicating support.

Re: Re: Re: Re: SAMSUNG Please EXPLAIN 😠

Cefiro — Tue, 24 Jan 2023 09:50:16 GMT

You are making SAMSUNG affirmative repair case more difficult to pass than Board Exam. Anyway, I don't think so. SAMSUNG is worldwide renown and respectable company-- reasonable, responsible, and fair. Now SAMSUNG, pls resolve our (many of us here) AMOLED SCREEN ISSUE. Salamat po.

Re: Re: Re: Re: Re: SAMSUNG Please EXPLAIN 😠

butete — Tue, 24 Jan 2023 10:04:29 GMT

again im also at samsungs mercy since i am already out of warranty, hope your case will be sorted out accordingly

Re: Re: Re: SAMSUNG Please EXPLAIN 😠

Cefiro — Tue, 24 Jan 2023 10:35:27 GMT

Come again: Are you saying that those who were NOT given FREE screen repair/replacement not truthful in the whole process? WHOLE? Untruthful means LIARS. That's deep.

Re: Re: Re: Re: SAMSUNG Please EXPLAIN 😠

butete — Tue, 24 Jan 2023 11:03:27 GMT

what im saying some users claim device is not mishandled/tampered/waterdamage and claim samsung not taking action and was denied for coverage,

and have the nerve will goto DTI , guess what the 3rdparty repair he ask for qoute regarding the white screen the use acknowledge the issue was water damage.
what iam saying some users may take that path just to have it covered.
kaya nga if you donot agree with the technical assesment you reach out samsung support and air your side regarding the service center

Re: Re: Re: Re: SAMSUNG Please EXPLAIN 😠

butete — Tue, 24 Jan 2023 11:41:10 GMT

check this link

https://r1.community.samsung.com/t5/galaxy-s/samsung-s20-ultra-white-green-screen/td-p/12395542