topic Re: Customer Service Survey in Support

Customer Service Survey

SamsungRightCare — Thu, 16 Feb 2023 03:22:04 GMT

Hi Samsung Members!

You, our customers, are at the heart of our business. And so, we greatly value your feedback because it helps us improve our services for you. If you have a minute to spare, we hope you can take the time to answer our quick survey about our customer services.

Ready to share your thoughts? Click here to participate in the survey.

We sincerely appreciate your support.

Re: Customer Service Survey

butete — Thu, 16 Feb 2023 04:26:05 GMT

ok members our feedbacks are needed

Re: Customer Service Survey

summeRamirez — Thu, 16 Feb 2023 11:05:33 GMT

Members, please take the opportunity to send your feedback here.

Re: Customer Service Survey

Members_1joHdtJ — Mon, 05 Feb 2024 15:02:18 GMT

I called in to get a warranty replacement for an M.2 SSD. I provided the invoice and all info needed and the device is within 1 year of purchase. After 3 days of emailing, Christina F simply stopped replying to emails. That was 2 weeks ago. I called in again to see what was going on, only to be told that my ticket was cancelled for unknown reasons. After being on hold 7 times, a new ticket had to be created so I had to do everything over again. Then I was transferred back to Christina F where I sat on hold for way too long. Her only suggestion was for me to send in the drive to ensure the drive is actually dead. But at least they generously offered to pay for the shipping /s. It'll take about a week to get the ship-back box, a week to get the HQ, a week to examine the drive and say that it is dead, then a week to get me the replacement drive. That was a 1 hour call! The next time I called I made sure to do a Samsung customer survey. The 1st question the system asks you is to rate your service on a scale of 1-5, then enter the Pound key. The system would not accept a "1". "We're sorry, we didn't get that". 5 times I tried to enter a "1". Then the call just ends. I am done with samsung. Terrible service. Terrible everything. So very terrible!!

Re: Customer Service Survey

ljhughes9 — Tue, 23 Apr 2024 21:24:22 GMT

I bought my Samsung refrigerator less than 7 months ago and just over a week ago it Stopped working completely! I have lost hundreds of dollars worth of food and condiments and bought a small refrigerator to make it to our scheduled appointment (over a week out) for the servicemen to tell me that the compressor is out on a NEW refrigerator! And that he has no new compressor with him! I’m not going to say anything more. I hope that this issue will be resolved within two days. If not, I know several people and organizations that I need to warn about this issue that have bought Samsung. I have documentation.

Re: Customer Service Survey

Alblossy — Tue, 23 Jul 2024 02:09:20 GMT

Can i swap my samsung A71 or trade in to other unit, issue is, replaced lcd.

Re: Customer Service Survey

ml1995 — Wed, 16 Oct 2024 19:48:21 GMT

I contacted the online chat on Monday to report missing parts, despite reporting the issue late the customer service rep was very understanding of my situation and told me they would send me new parts free of charge. However my case was updated without consent. When I called to ask what happened, not only did the Call Center not have access to my previous interaction with the online chat agent (they refused to use the service request number I provided), they told me that I was late to report the missing parts and that I would now have to pay for them if I wanted them. Despite escalating the call to 3 levels of management, the customer service team did not address my issue. They did not accommodate my situation, and instead told me that it was my fault for reporting the issue late.

Everywhere on the website I see "Samsung Cares", yet an hour and a half on the phone and multiple escalations, lead to nothing but blame being put on me for not noticing missing parts within 48 hours, when I couldn't even open the box within that timeline. Doesn't seem like Samsung cares much at all about me. They won't even waive a $3 charge to send me the missing screws for my monitor, that they forgot to put in the box in the first place...

Disappointing.

Re: Customer Service Survey

Dierred — Thu, 20 Nov 2025 22:20:26 GMT

I bought a brand new Samsung bespoke and had it a week and the fridge went out. Did all my paper work and repair guy was suppose to call 1 to 2 business days. Still no call. I have been without a fridge for 6 days. Very frustrated

Re: Customer Service Survey

Dierred — Thu, 20 Nov 2025 22:42:57 GMT

Oh ya. And repair rep hung up on me

Re: Customer Service Survey

Pesstoe — Fri, 13 Mar 2026 18:58:59 GMT

I contacted support re our Samsung Terrace, outdoor television this morning and dealt with one of the most incompetent, misinformed and unhelpful support rep. She purported to diagnose the issue I raised over the phone, informed me that the supposed issue she diagnosed was not covered by the warranty, which she claimed was 1year. Her diagnosed was incorrect. She told me there was cosmetic damage to the less than 1 year old tv we purchased when in fact there was/is not even a scratch on our tv. She was prepared to end the call until I requested a supervisor. She then returned, told me she would send a tech to our home at no charge, asked me to again provide her with our serial number and represented that we purchased a 2018 tv, which was incorrect. She then went off line, returned and told me she was preparing the service call ticket. She then told me that we would be charged for the service call despite having purchased the tv less than 1 year ago. I then requested her supervisor who eventually picked up the call after a lengthy delay. The supervisor informed me that we purchased a 2022 tv and that it came with a 4 year warranty. As we spoke further he said he made a mistake and that the warranty was actually 2 years. My experience with Samsung support was incredibly frustrating and entirely unhelpful. It was the worst customer service I have ever encountered. The contact with support was wholly incompetent, unreliable and beyond belief. What a terrible, waste of time experience. We have a total of 5 Samsung smart tvs, including the outdoor tv, but I will never purchase another Samsung tv and will never go through the frustrating experience of dealing with Samsung support again.

Re: Customer Service Survey

Easter2 — Sat, 14 Mar 2026 06:08:46 GMT

The service was great.

Re: Customer Service Survey

Dave656 — Mon, 23 Mar 2026 19:10:41 GMT

Samsung thank you i love my galaxy s22 and i love my samsung s4 wired earphones they so bassy and good for some phonk i also got a tab a9+ whitch i like too and galaxy a51 whitch is still standing samsung makes the best devices that are built to last forever.

Bye hope this reaches samsung

Re: Customer Service Survey

Dave656 — Mon, 23 Mar 2026 19:11:48 GMT

My dad has that phone lol