topic Re: One UI 5.1 connection issues in Support

One UI 5.1 connection issues

Heir85 — Fri, 24 Mar 2023 09:33:01 GMT

Ever since i updated to this 5.1 im now experiencing so much problem with data and signal connections on my s22 ultra. 😑 is there a way to go back? Or atleast fix this **bleep** thing #samsung #oneui5.1

Re: One UI 5.1 connection issues

Khaled75 — Fri, 24 Mar 2023 09:36:01 GMT

Try restarting your phone.

Re: Re: One UI 5.1 connection issues

Heir85 — Fri, 24 Mar 2023 09:46:37 GMT

Yes. Ive done it all.

Re: One UI 5.1 connection issues

TeamGalaxyRene — Fri, 24 Mar 2023 09:51:02 GMT

Hello Heir85,

We are sorry to hear about your experience with the recent updates on your Samsung Galaxy S22 Ultra having data and signal connectivity issues, and we apologize for the inconvenience it caused you.

I really understand how you feel, expecting my device to perform better at the very least, but if it turns out to be experiencing such problems, I'll get worried too. But don't fret; we are here to guide, assist, and offer solutions to restore your device to optimum performance.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

If that doesn't fix the problem, you may submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Networking/Wi-Fi".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung engineers and technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

Re: Re: Re: One UI 5.1 connection issues

Khaled75 — Fri, 24 Mar 2023 09:52:42 GMT

Try to reset your network settings.

Re: Re: Re: Re: One UI 5.1 connection issues

Heir85 — Fri, 24 Mar 2023 09:55:35 GMT

Ive done everything. This is a known issue with 5.1 let samsung do their job.

Re: Re: Re: Re: Re: One UI 5.1 connection issues

Khaled75 — Fri, 24 Mar 2023 10:24:46 GMT

I don't have this issue in One UI 5.1. Try wipe cache partition.

Re: Re: Re: Re: Re: One UI 5.1 connection issues

Khaled75 — Fri, 24 Mar 2023 10:53:06 GMT

If it didn't work, try resetting the APN.

Re: One UI 5.1 connection issues

ipc15064 — Sun, 26 Mar 2023 12:38:12 GMT

@Heir85 Disable the Google WiFi Provisioner apk from the Installed Apps on your Galaxy phone. Restart the phone after disabling it. Do not Force Stop it though. That probably could do the trick. Seems to have worked for me after endless attempts to find a solution to this annoying issue that cropped up in recent weeks / months.

Re: Re: One UI 5.1 connection issues

Heir85 — Sun, 26 Mar 2023 12:46:17 GMT

Just tried that... still the same. Normally theres signal here in this area. But now its that or 0 or few bars. Non existent data.

Re: One UI 5.1 connection issues

beehaji — Thu, 11 May 2023 02:15:15 GMT

I've been facing the same situation. Running an esim with post paid account. I can't use the expensive phone nor communicate with it. Samsung should fix this immediately

Re: Re: One UI 5.1 connection issues

Heir85 — Thu, 11 May 2023 03:01:39 GMT

Its like they're forcing us to buy the new one... by breaking our current phones

Re: One UI 5.1 connection issues

Hidwidu — Mon, 22 May 2023 07:49:12 GMT

Recently I buy s21 ultra us version factory unlock but network was working when I insert Sim after I updated the 5.1 network not showing cann you solve the issue

Re: Re: One UI 5.1 connection issues

Heap — Mon, 07 Aug 2023 02:46:30 GMT

HI did you fix it? same goes with me.

Re: One UI 5.1 connection issues

Heap — Mon, 21 Aug 2023 15:54:30 GMT

Did you fix this im having same.problem