topic Re: Re: Care+ in Support

Care+

s_raffa — Tue, 28 Mar 2023 12:28:51 GMT

Hi! I bought my S23 Ultra last week and was told that I have a free Care+ subscription for 1 year. According to Samsung sales agent at Samsung Experience Store in SM North EDSA Annex that it is part of their trade in promo(I traded in my Z Flip4). I don't know how where to verify and to look if my Care Plus has already been applied.

Re: Care+

Khaled75 — Tue, 28 Mar 2023 12:43:31 GMT

Can you go to https://ph.careplus.co?

Re: Re: Care+

s_raffa — Tue, 28 Mar 2023 13:04:20 GMT

Hi Khaled! I just did. Tried to put my IMEI and serial number but is says "no matches found" 😭

Re: Care+

butete — Tue, 28 Mar 2023 13:26:53 GMT

@TeamGalaxyRene to the rescue

Re: Re: Re: Care+

Khaled75 — Tue, 28 Mar 2023 17:12:31 GMT

Can you try to contact Samsung?

Re: Care+

TeamGalaxyDD — Wed, 29 Mar 2023 01:50:40 GMT

Hey s_raffa,

You can check your Samsung Care+ registration through http://careplus.co or by calling these numbers:

02 7792 2680
02 8464 3434

Let me know if this helps!

Re: Care+

dennisdls — Wed, 29 Mar 2023 02:47:51 GMT

It will automatically show on your members app under support. They will also email you a certificate that you are enrolled to Samsung Care +. The timeline is around 30 days but you can followup with them on the numbers that TeamGalaxyDD mentioned or email them at cs.ph@careplus.co

Re: Care+

TeamGalaxyRene — Wed, 29 Mar 2023 03:01:05 GMT

Hello s_raffa,

Thanks for reaching out to us here in order to find out how to verify and look for the Samsung Care+ coverage on your beloved Samsung Galaxy S23 Ultra.

In addition to our Samsung members and moderator's replies, you may check the status of your Samsung Care+ through your Samsung members app; just look it up under Support > My status. Then, you will be able to view your device's Samsung Care+ status, similar to the one below.

"Your phone is protected by Samsung Care+." including the period validity.

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

Re: Care+

TeamGalaxyRene — Wed, 29 Mar 2023 08:54:35 GMT

Hello s_raffa,

Below are some of the updates I can give you, as follows:

A) Ensure that the Samsung Care+ coverage is stated and written on the receipt.

B) Please use the IMEI of your phone and NOT the one listed in the receipt. You can check your new Samsung Galaxy S23 Ultra IMEI as per the step-by-step instructions below.

Step 1. Unlock your Galaxy S23 Ultra and go to the home screen to get started.

Step 2. Click on the phone icon of your Galaxy S23 Ultra; it is usually located at the bottom left.

Step 3. If the numeric keyboard does not appear, press the keyboard icon to open it.

Step 4. Press the following sequence using the Galaxy S23 Ultra keyboard: *#06# (asterisk, hash, zero, six, hash).

Step 5. By default, you should see the IMEI code of your Samsung Galaxy S23 Ultra; if not, press on the “call” button, and it will appear.

We hope it will clear things up for you.

Re: Re: Care+

s_raffa — Wed, 29 Mar 2023 09:08:38 GMT

Hello TeamGalaxyRene! Thank you so much for your replies. I really appreciate it. I followed the steps you advised but it says "No matches found." Care+ 1 Year Free is also stated on my receipt. What's the best thing to do now?

Re: Re: Care+

s_raffa — Wed, 29 Mar 2023 09:10:05 GMT

Hi @dennisdls! I guess I'll wait for three more weeks to find out if my Care+ has been enrolled. I hope it will be appear before that tho. lol thanks so much for your response!

Re: Re: Re: Care+

dennisdls — Wed, 29 Mar 2023 09:16:35 GMT

Your welcome. You can follow up with them thats what I did on my Samsung care +

Re: Re: Care+

TeamGalaxyRene — Wed, 29 Mar 2023 09:27:08 GMT

Hello s_raffa,

You may check your registered email from time to time for an email confirmation of your Samsung Care+ subscription.

Thanks for patiently waiting and understanding in this regard.

Re: Re: Care+

TeamGalaxyRene — Thu, 30 Mar 2023 09:24:56 GMT

Hello s_raffa,

Please use the below link in order to check the status of your Samsung Care+ registration using the serial number instead.

https://rg2.samsungcareplus.com/ph#/check

Re: Care+

Dionnsol — Sun, 31 Aug 2025 16:47:54 GMT

Can u pls help me fix my Samsung a06, I was told that I have free Care+ subscription for up to 2 years. According to the Samsung sales agents at Samsung store in Gaisano Island Mall Pajo lapu-lapu city that it is part of their offer, pls help me 🥹

Re: Re: Care+

Dionnsol — Sun, 31 Aug 2025 16:49:17 GMT

My phone got wet and soaked in the water for a bit, and it isn't charging on the Samsung charger, & it's ear jacked too. Pls help me 🙏