topic Re: Music Issues in Galaxy S

Music Issues

BoFett — Mon, 02 May 2022 14:10:46 GMT

Since last update on S20 FE 5G my music from either player cuts in and out when the screen times out.

Please help, it's driving me nuts.

Re: Music Issues

Anonymous — Mon, 02 May 2022 14:37:17 GMT

Same issue here. I'm using Spotify and I've tried turning off battery saver, setting Spotify to never sleep, and clearing all open apps. I haven't tried it with any other music player or anything but it definitely seems like an OS level problem.

Re: Re: Music Issues

BoFett — Mon, 02 May 2022 14:43:21 GMT

For sure, it's happening with radio players too. Seems to be ok when using the Samsung player on the device with music stored on my cell.

Re: Re: Re: Music Issues

Anonymous — Mon, 02 May 2022 14:49:45 GMT

Interesting. Out of curiosity what headphones are you using if any. I should mention I too have an S20 FE and Galaxy Buds +

Re: Music Issues

BoFett — Mon, 02 May 2022 14:54:12 GMT

I didn't try buds, I have the buds2 bty. I just tried the cell speakers and Bluetooth speaker

Re: Re: Music Issues

Anonymous — Mon, 02 May 2022 15:10:46 GMT

Okay well if it happens with just the cells speaker then we can rule out Bluetooth as a cause. Going to likely be some app conflict, possibly something to do with power saving. I just attempted to turn on enhanced processing to see if that made a difference and it sort of did. I encourage you to try this to see if it makes a difference for you. I found the audio played longer and cut out a bit more frequently, but it never went silent. Also going to add that Dolby Atmos is off.

Re: Music Issues

BoFett — Mon, 02 May 2022 15:21:18 GMT

I changed battery use to unrestricted, seems to have fixed it. I'm having problem now. Hopefully it stays that way.

Re: Music Issues

Brantley — Mon, 02 May 2022 17:39:31 GMT

Hi, could you please let us know the name of the music app causing the issue?

Re: Music Issues

BoFett — Mon, 02 May 2022 17:45:17 GMT

Spotify and local radio app, krock

Re: Music Issues

Helenna — Tue, 03 May 2022 00:40:30 GMT

Hi, we request you to clear cache for the music apps and check if the issue is solved.

Go to settings >> Show system apps >> Select the music app >> Tap on Storage >> Clear cache.

Re: Re: Music Issues

BoFett — Tue, 03 May 2022 00:58:18 GMT

Tried it, it didn't work. I had no issues before the last OS update. Hope u can sort it out.

Re: Music Issues

Helenna — Wed, 04 May 2022 20:53:02 GMT

Hi, you can choose which apps will still run even when Data saver is on.

Navigate to settings >> search for and select Special access. Tap Allowed to use data while Data saver is on again, and then tap the switch next to the music app you want to keep running.

If you have a data limit set, you will need to adjust the limit for the music app.

Navigate to Settings, and select Apps >> Tap the app you want to keep running >>Tap Mobile data, and then tap the switch next to "Allow data usage while Data saver is on."

If the issue remains, you can :

Check the music app's playback options in the app's Settings menu.
Contact the app's developer for more information.