topic Re: s5e tablet not google certified in Tablets

s5e tablet not google certified

frankyincanada — Sat, 14 Nov 2020 18:52:26 GMT

Anybody else have an S5e is that was purchased "not google play certified"? Is there a way to resolve this issue with samsung? I can't update netflix and not getting security updates. Tried a lot of things( factory reset, clear cache ..) but this is a firmware issue.

Re: s5e tablet not google certified

keagan — Sat, 14 Nov 2020 19:31:06 GMT

Hi frankyincanada, I suggest you to please check the status by opening playstore >> tap three bars at the top left >> Settings >> Play Protect certification. Please also check the device status by going into Settings >> About tablet >> Status >> Device status.

Re: s5e tablet not google certified

frankyincanada — Sat, 14 Nov 2020 21:53:42 GMT

yes, I checked in playstore and it states "device not certified". Under device status, it reads "official". I have an early version of the tablet and not sure if the firmware was google approved. any other suggestions? spoke to samsung customer care and they suggested that, for a cost, I mail it in. my call got dropped and they never called back. I'll wait till Monday

Re: Re: s5e tablet not google certified

oooOmitoOooo — Sat, 14 Nov 2020 22:54:59 GMT

bad idea! do not send your tabIet to customer care.

if that was their only suggestion, then they are clueless.

did you root your s5e?

can you show us settings - about tablet - software information?

Re: s5e tablet not google certified

frankyincanada — Sat, 14 Nov 2020 23:45:22 GMT

no. I didn't even know what "rooting" meant. the tablet is as purchased and works great other than it's not google play certified. cannot update Netflix nor do I receive security updates. here is some info

Re: s5e tablet not google certified

keagan — Sun, 15 Nov 2020 18:11:34 GMT

Hi frankyincanada, Thanks for the information. I suggest you to remove and readd the Google account and check if the issue got resolved. If possible, please also try adding a different google account and check for the issue.

Re: s5e tablet not google certified

frankyincanada — Wed, 18 Nov 2020 05:46:39 GMT

tried both of your suggestions and neither worked. what next?

Re: s5e tablet not google certified

keagan — Wed, 18 Nov 2020 22:28:56 GMT

Thanks for trying the suggestions @frankyincanada. Please backup your data and perform factory reset on your device and check if the issue got resolved.

Re: s5e tablet not google certified

frankyincanada — Thu, 19 Nov 2020 01:05:15 GMT

also did that.

Re: s5e tablet not google certified

keagan — Thu, 19 Nov 2020 22:19:58 GMT

Hey, your device needs to be examined by the Samsung authorized technician to check the root cause of the issue. Please contact our live chat support using the link below to book an appointment with the service center.

www.samsung.com/ca/livechat

Re: s5e tablet not google certified

sagal — Sun, 29 Nov 2020 23:19:16 GMT

cff

Re: s5e tablet not google certified

Malechai — Mon, 30 Nov 2020 05:14:28 GMT

have you tried an emergency recovery using the smart switch software on pc? it will download and reinstall Android completely on your device