topic Re: Tab S6 update trouble in Tablets

Tab S6 update trouble

Slingy — Fri, 19 Mar 2021 12:44:19 GMT

The latest update last week for he Tab S6 removed the option to unmount an USB.

It now requires to do a "Power Off" removed theUSB and Restart

Re: Tab S6 update trouble

Cassidy — Fri, 19 Mar 2021 14:04:12 GMT

Are you sure ? Can you take me a screenshot please ?
you check in Device Care/ Storage/Advanced ?

Re: Tab S6 update trouble

CHMultimedia — Fri, 19 Mar 2021 14:24:25 GMT

I've just tried and I was able to dismount a USB drive on my Tab S6. Can you tell us more about the USB device you're trying to connect?

Re: Re: Tab S6 update trouble

Slingy — Fri, 19 Mar 2021 16:14:36 GMT

Thanks, even the support agent from Samsung, who took over control of the Tablet, could not find it.
I have always used: Settings/Storage/Advanced and then "unmount"
This no longer exists..
I will post a screen shot

Re: Re: Tab S6 update trouble

Slingy — Fri, 19 Mar 2021 16:18:56 GMT

This is the screen one gets for storage. THE Advance option is no longer there.
In other to unmount one has to power off. When the USB is removed without "unmounting" a warning and error message pops up to Power Off

Re: Re: Tab S6 update trouble

Cassidy — Fri, 19 Mar 2021 16:35:32 GMT

Click on the 3 dots at the right top of screen , Advanced is there

Re: Re: Tab S6 update trouble

Slingy — Fri, 19 Mar 2021 16:50:20 GMT

Do you have the latest update March 15.
Here is a picture of the Software information.
Have using an OTG USB for years and never had a problem "unmounting" until this week. Also no problem with my 3 previous TAB S's

Re: Tab S6 update trouble

Valeriya — Fri, 19 Mar 2021 19:35:18 GMT

Hi, Please connect the OTG USB on your tablet and click on three dots at the right top of the screen as mentioned by Cassidy and please share the screenshot.

Re: Re: Re: Tab S6 update trouble

CHMultimedia — Sat, 20 Mar 2021 02:20:31 GMT

Yes, I am using the latest version. I have both access to dismounting from "Advanced" and from the notification panel.

Re: Re: Tab S6 update trouble

Slingy — Sat, 20 Mar 2021 03:01:50 GMT

This what I get when clicking on "storage"

Re: Tab S6 update trouble

Slingy — Sat, 20 Mar 2021 03:02:57 GMT

Again, the Samsung technician could not find the unmounting page

Re: Tab S6 update trouble

Cassidy — Sat, 20 Mar 2021 04:26:08 GMT

Please click on Internal device if you want to unmount it like in your first picture...Open Device Care/ Storage / click on the 3 dots at the right top corner...Advanced is there...unmount tooClick on the 3dots at the right top of screen

Re: Tab S6 update trouble

Slingy — Sat, 20 Mar 2021 04:08:35 GMT

Wow Cassidy, I am in awe. you pointed to the solution where 2 Samsung technicians could not find the solution. As per your advice clicked on the 3 dots in Storage and voilà it steered to the USB unmount option. I guess the latest update changed the path. Thank you.

Re: Tab S6 update trouble

Slingy — Sat, 20 Mar 2021 04:10:22 GMT

It was the Samsung support agent who suggested that the "unmount" option had been removed with the latest update.

Re: Tab S6 update trouble

Cassidy — Sat, 20 Mar 2021 04:27:11 GMT

@Slingy

I am happy than it's finally resolved. Have a nice..night :)

Be sure to click “✓ Accept as Solution” when you find an answer that suits you. It helps other people with the same query. To do it, you have to click on the 3 dots at the right of my answer and click on " Accept as Solution "

Re: Tab S6 update trouble

Cassidy — Sat, 20 Mar 2021 04:14:42 GMT

This forum is the better place if you need help...Next time you'll know it ...

Re: Tab S6 update trouble

Slingy — Sat, 20 Mar 2021 04:16:46 GMT

For sure.

Re: Tab S6 update trouble

covergirl — Sat, 20 Mar 2021 13:33:38 GMT

my name is kelly merchand i am new on this email

Re: Tab S6 update trouble

Cassidy — Sat, 20 Mar 2021 14:21:13 GMT

Hi Kelly, this is a support forum, how can we help you ?