topic Re: Re: Re: Microsoft 365 Redemption with Purchase of Galaxy Tab S9U in Tablets

Microsoft 365 Redemption with Purchase of Galaxy Tab S9U

DanielNight00 — Fri, 04 Aug 2023 17:00:10 GMT

Here we go again, Samsung Members. It's redemption hell time.
There's an ongoing offer when you order the new Galaxy Tab S9 series. You'll get a Microsoft 365 subscription but there is absolutely no way for me to redeem in
in the Samsung Members app. There's only the NFT one under the Benefits tab.

I did chat with support, I did email them along with the other guys I needed to email (the redemption email provided by the live chat support), and I searched EVERYWHERE.

Anyway other users or support here can help?

Re: Microsoft 365 Redemption with Purchase of Galaxy Tab S9U

Marky77 — Fri, 04 Aug 2023 17:47:16 GMT

Yuuup same here...

Re: Re: Microsoft 365 Redemption with Purchase of Galaxy Tab S9U

DanielNight00 — Sat, 05 Aug 2023 03:15:55 GMT

Right? I've had the same problems as before and I still have no idea how to resolve these kind of things from Samsung.

Re: Microsoft 365 Redemption with Purchase of Galaxy Tab S9U

iam_ian15 — Sat, 05 Aug 2023 07:27:47 GMT

Yeah. Looked everywhere on the website. Maybe it will be available after August 11. We just received our tablets early.

Re: Re: Microsoft 365 Redemption with Purchase of Galaxy Tab S9U

DanielNight00 — Sat, 05 Aug 2023 07:46:45 GMT

Hopefully that's the case. If not, looks like we'll have to talk to their CS again.

Re: Microsoft 365 Redemption with Purchase of Galaxy Tab S9U

TeamGalaxyRene — Mon, 07 Aug 2023 05:22:35 GMT

Hello DanielNight00,

Thanks for letting us know here your Microsoft 365 redemption difficulty with the purchase of Samsung Galaxy Tab S9 Ultra. I understand your feeling that it may take some time to update the recent purchase you've made as well as the Pre-Order Offer of Free Microsoft 365 redemption via Samsung Members.

Thanks for your patience and understanding in this regard. In the meantime, you may email directly your concern to redemptionph@partner.samsung.com in order to know its status and soon enough you will receive the solutions you have always wanted.

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

Re: Microsoft 365 Redemption with Purchase of Galaxy Tab S9U

TeamGalaxyBianx — Mon, 07 Aug 2023 10:09:13 GMT

Hi DanielNight00! I would suggest to contact any of our social media channels below so we can get your details and help you better. 😊

Facebook

Twitter / X

Instagram

Re: Microsoft 365 Redemption with Purchase of Galaxy Tab S9U

docJB — Tue, 08 Aug 2023 14:59:49 GMT

same here, just got my samsung tablet and cant get my free microsoft 365

Re: Re: Microsoft 365 Redemption with Purchase of Galaxy Tab S9U

DanielNight00 — Tue, 08 Aug 2023 15:05:23 GMT

Samsung CS provided a link on their website indicating this. Hopefully we get something this 11th. We'll see!

Re: Re: Re: Microsoft 365 Redemption with Purchase of Galaxy Tab S9U

docJB — Tue, 08 Aug 2023 17:30:15 GMT

hopefully! ill post here once i get it. thank you for this info.

Re: Re: Microsoft 365 Redemption with Purchase of Galaxy Tab S9U

ivano23 — Fri, 11 Aug 2023 05:52:20 GMT

This is what redemtionph@partner.samsung.com said. Lol

Re: Re: Re: Re: Microsoft 365 Redemption with Purchase of Galaxy Tab S9U

ivano23 — Fri, 11 Aug 2023 05:54:21 GMT

Any update on this?

Re: Microsoft 365 Redemption with Purchase of Galaxy Tab S9U

J-Kev — Sat, 12 Aug 2023 06:16:40 GMT

30 to 60 days upon receipt of the device. What a bull**** mechanics! I've been asking the agent about it and said that it is easy to redeem.
Nice click bait samsung.

Re: Re: Microsoft 365 Redemption with Purchase of Galaxy Tab S9U

J-Kev — Sat, 12 Aug 2023 06:18:11 GMT

Seriously?

Re: Re: Re: Microsoft 365 Redemption with Purchase of Galaxy Tab S9U

DanielNight00 — Sat, 12 Aug 2023 06:50:41 GMT

Yup that's what RMS said

Re: Re: Re: Re: Re: Microsoft 365 Redemption with Purchase of Galaxy Tab S9U

DanielNight00 — Sat, 12 Aug 2023 06:51:35 GMT

None on my end.

Re: Microsoft 365 Redemption with Purchase of Galaxy Tab S9U

JEBZ987 — Sun, 13 Aug 2023 01:10:54 GMT

What a scam then

Re: Re: Re: Microsoft 365 Redemption with Purchase of Galaxy Tab S9U

summeRamirez — Sun, 13 Aug 2023 13:35:09 GMT

This is not supposed to happen. Thanks for providing the screenshot - I'll report to the Samsung team.

Re: Microsoft 365 Redemption with Purchase of Galaxy Tab S9U

summeRamirez — Sun, 13 Aug 2023 13:36:30 GMT

I think you should get an email after getting your device? Please update us if here if there are any issues.

Re: Re: Microsoft 365 Redemption with Purchase of Galaxy Tab S9U

DanielNight00 — Sun, 13 Aug 2023 13:56:41 GMT

I have not received an email regarding claiming the thing.