topic Re: Re: Time required to get phone screen changed at Samsung customer service .. in Support

Time required to get phone screen changed at Samsung customer service centre

yelrihs89 — Sun, 24 Jul 2022 03:00:27 GMT

Hi all, anyone able to advise whether the Samsung Customer Service Centre is able to do repairs on the spot? For my case is a green pixelated horizontal lie at the bottom of my fold 3. If they are not able to return me, I will need to loan a phone.

Re: Time required to get phone screen changed at Samsung customer service centre

JP19 — Sun, 24 Jul 2022 04:57:01 GMT

When u purchased the Fold 3 that time, do u have the free 1 year Care+ that comes bundled with the purchase? If u have, u can arrange for a repair to be done at home instead.

Re: Re: Time required to get phone screen changed at Samsung customer service ..

yelrihs89 — Sun, 24 Jul 2022 05:00:15 GMT

Thanks for the reply. But I don't think mine comes with it. As I bought it from lazada flagship store. But normally if I were to bring it to the customer service centre, do I need to leave it there for a few days for repair?

Re: Re: Re: Time required to get phone screen changed at Samsung customer serv..

JP19 — Sun, 24 Jul 2022 05:14:51 GMT

Hey there. Ah I see.. Yes, sadly.. so far I haven't heard of any repairs to be done on the spot at repair centres. Will definitely take a few days.. 😥 Only if have Care+, they offer free 1 time doorstep repair.

Re: Re: Re: Re: Time required to get phone screen changed at Samsung customer ..

yelrihs89 — Sun, 24 Jul 2022 05:23:08 GMT

Understand. Thanks for the update! I have to loan a phone from them I guess. The customer chat are not able to advise me. They just kept saying that it depends on the availability of stocks and also whether there is huge crowd etc. But I did ask them roughly how long normally for this kind of case but no definite answer. Lucky they have loaner phones. So I can do loan on the spot.

Re: Re: Re: Re: Re: Time required to get phone screen changed at Samsung custo..

JP19 — Sun, 24 Jul 2022 05:35:41 GMT

You're welcome! 😊 Haha.. their service centres are usually packed.. but repairing a screen shouldn't take too long. If they actually have resources, just 3 to 4 hours will complete the repair. Great that they have loan devices, so that u can use in the meantime during the repair. I think u should be able to qualify for free repair, since it's uncommon for pixels to die that quickly.. must be a manufacturer defect.

Re: Time required to get phone screen changed at Samsung customer service centre

NoUseForANickname — Sun, 24 Jul 2022 11:15:29 GMT

Sent my kids tab for screen issues. Send around noon by 6pm got a message for collection. But ovrt the counter they will advice they will try their best to expedite if not take a few days to repair.

Re: Re: Re: Re: Re: Re: Time required to get phone screen changed at Samsung c..

yelrihs89 — Sun, 24 Jul 2022 12:26:33 GMT

Thanks! Hopefully can be done fast.

Re: Re: Time required to get phone screen changed at Samsung customer service ..

yelrihs89 — Sun, 24 Jul 2022 12:27:23 GMT

Ah. Okok. At least I think this community might be more helpful in replying. Have booked an appointment to do the repair. Thanks anyway!

Re: Re: Re: Re: Re: Re: Re: Time required to get phone screen changed at Samsu..

JP19 — Sun, 24 Jul 2022 12:42:02 GMT

Hope you can get it fixed ASAP, as I understand having it as a main phone means needing it to be fixed right away is of utmost importance and top priority. If it were to happen for my case, I would react the same too, wanting it to be fixed / replaced on the same day.

Re: Time required to get phone screen changed at Samsung customer service centre

ScubaOnline — Mon, 25 Jul 2022 02:37:45 GMT

If they have the parts usually within 2-3 hrs. For my case..they have to order in the screen n return me in 3days

Re: Time required to get phone screen changed at Samsung customer service centre

flamingwoods — Mon, 25 Jul 2022 10:04:48 GMT

I have that green line on my S20+ too after software update... is dead pixels... i don't think Samsung will repair for free

Re: Re: Time required to get phone screen changed at Samsung customer service ..

yelrihs89 — Mon, 25 Jul 2022 13:40:11 GMT

Wow. Still have to wait. I think that's the "sian" part. I hope they have parts on hand though.

Re: Re: Time required to get phone screen changed at Samsung customer service ..

yelrihs89 — Mon, 25 Jul 2022 13:41:14 GMT

I will check with them. Not sure whether they will have to charge, but even if they charge, I don't mind paying if the pricing is reasonable. For your case, did you go to the customer service centre or?

Re: Re: Re: Time required to get phone screen changed at Samsung customer serv..

flamingwoods — Mon, 25 Jul 2022 13:47:00 GMT

Read that quotation was $300 - $400 plus... i don't think anyone is willing to pay that amount... especially when it's their software / hardware probably... the hotline crew only said the dead pixels will spread and soon it will be dead screen

Re: Re: Re: Time required to get phone screen changed at Samsung customer serv..

JP19 — Mon, 25 Jul 2022 15:14:14 GMT

Actually, if u have the time, I can recommend u going to Samsung Malaysia's express repair store at City Square JB. But not sure if they have the parts on hand and ready. Also, repair cost is about 25% cheaper.

Re: Re: Re: Time required to get phone screen changed at Samsung customer serv..

JP19 — Mon, 25 Jul 2022 15:21:56 GMT

https://www.samsung.com/sg/support/mobile-devices/what-are-the-recommended-pricing-for-galaxy-smartphone-screen-replacement/

Checked on Samsung Singapore website. Z Fold main screen replacement cost $659. Since yours is still within the 1 year warranty, the labour and out-of-warranty diagnostic fees shouldn't be charged.