topic Re: S20+ in Support

S20+

s20vj — Mon, 29 Aug 2022 03:41:53 GMT

My s20+ got a green vertical line in the centre of the screen. I tried to reset the phone and other means but cannot resolve the problem. What can sumsung do about it ? The phone is only 2 years old and my daughter is using it and she is very upset. She recently updated the phone with sumsung new updated software. Then the line started to appear..pls advice on the matter ...very disappointed with sumsung.

Re: S20+

Dadalim — Mon, 29 Aug 2022 04:50:59 GMT

Welcome to samsung green line club...Premier club only selected people are forcefully invited... Sadly u cant do anything but to pay for new screen... My fold 2 got invited too and just came out of samsung service center asking to pay for replacement screen... Warranty end 2mths ago...same as all others invited ppl after update green line appear out of no where no drop phone nothing... It just ***bleep**" and welcome to our premier club

Re: S20+

skrattardu — Fri, 02 Sep 2022 15:44:22 GMT

is it under warranty? if not then there's nothing that can be done.

was using an s20 plus and smth similar to this happened after I made a software update. Went to Samsung service centre and they told me that my phone was out of warranty and I had to pay $280 as well for the screen replacement. However, they upgraded me to an S20 ultra out of 'goodwill'. I've not made any software updates ever since just in case, and with time the software gets a bit janky and outdated with security issues.
Really disappointed with how they put the blame on customers and provide no explanation. Will be switching to IPhone 14 when it comes out.

Re: S20+

SamsungNantakkumar — Tue, 06 Sep 2022 04:59:17 GMT

Hello s20vj. I am Avinash, from Samsung.

We're sorry for the experience with your Samsung Galaxy device. We suggest you contact our hotline at 1800-7267864 (1800 SAMSUNG) for further assistance in regards to the issues.

Thank you.