Jay777
Active Level 6
There used to be software update schedule for all devices under Notice section. I don't see it now. Is there any place where you can get update schedule for Note 9?
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Community Manager

We have been debating how best to handle Software Updates in the community as they typically generate so much negativity. When we started we were posting pretty much monthly updates with dates and what type of update. Then when things changed and dates would get pushed members would react terribly, both about the update being pushed and then to one another. It became a zero sum game, posting updates resulted in post after post of negativity. So we changed our approach and shared just the month and we removed any notice as to whether it was an OS upgrade and Maintenance Release or a Security Maintenance Release to try and provide insight but reduce negativity. Unfortunately that simply drew more negativity.  The result was we reduced how often we updated the post which then created confusion as to what was happening and it become really wasted. So we have paused posting updates details and timing in order to assess the best way to proceed and try to work out the balance that will minimize the negativity. There are a few very vocal members who really drum up the conversation around updates, it starts off ok/positive and productive but then at one point goes negative.. once it goes negative it then becomes unmanageable and tends to increase the number of abuse reports and/or spam reports and members then start taking the conversation to places it shouldn't go. The overall impact is that it tends to scare off new members from coming into the community, or for some not so frequent members to feel like they are in a safe space to make comments and post questions, share their opinions because all the negativity that gets generate on OS posts. 

 

All this to say, we are monitoring all the posts on One UI 2.0 and Android 10 roll out and looking globally at how other countries are handling Software update posts to try and find the balance that ensures the members community is safe and welcoming for all to participate and contribute while providing information our members really want in order to truly belong to the community. As it relates to S9/S9+ and Note9 the current schedule has the OS update being rolled out on Feb 24th. However, there are a lot of moving pieces and resource allocations needed so this date may change. Please don't blame carriers on delays, while they are involved and sometimes there are elements we need to tweak to support their requirements, it is Samsung that determines the schedule and rollout and when we do, we roll out to all carrier devices at the same time.

 

Hope this helps shed light on where the notice is and what is happening. My wish is that the community can stay positive, criticism is welcome so long as it is constructive and not personal, feedback and requests/suggestions also welcomed.. be kind to one another and if there is a post you don't like or you don't feel contributes to you overall knowledge or benefit, rather than jumping on it skip over, let it go. If it is wrong or misleading and you feel you can help clarify, please do so but skip the condescending tone or bleeps or spaced out letters to say something negative.  Doing so will encourage others to do the same and truly help support a safe and welcoming community for all. If we are all just a little nicer to each other it will benefit the greater audience this community is meant to serve. 

 

Sincerely,

 

Steve

 

 

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Shaggyskunk1
Expert Level 5
Hopefully it's only been taken down temporarily - It wasn't clear as to what was actually being updated - ie: OS Update vs Security Patch Updates & as a result it left many people confused - I'm just guessing - But if the Notice for Updates returns - It will clearly indicate what devices are eligible for OS Updates along with the anticipated date & clearly state which devices are ONLY eligible for Security Patch Updates along with the anticipated dates 🐧
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Jay777
Active Level 6
Meanwhile, do you know any other place where I can go check this?
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Shaggyskunk1
Expert Level 5
Your Carriers OS Update Schedule - I know that Rogers - Fido & Telus have one - But they are updated weekly & don't offer a longer term schedule - AFAIK - Bell doesn't have one at all - But since all the Carriers update within a few days of each other - You can see what the scheduled up are for the next week or so 🐧
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Jay777
Active Level 6
Was looking for more futuristic updates but thanks for the information
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Shaggyskunk1
Expert Level 5
Well - Hopefully my guess is correct & Samsung has only temporarily removed the Update Schedule - As I said - It WAS very confusing for many people ie: Last year there was notice regarding the S7 which was open to interpretation - Not being clear as to whether or not the S7 was going to be receiving One UI (which it never was going to receive) & there were countless posts from members who were excited about the prospect of receiving One UI - The reality was that the notice was ONLY referring to Security Patch Updates for the S7..... So 🤞Samsung is working on a Clear Update Schedule 🐧
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Jay777
Active Level 6
Hopefully that's the case!
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Community Manager

We have been debating how best to handle Software Updates in the community as they typically generate so much negativity. When we started we were posting pretty much monthly updates with dates and what type of update. Then when things changed and dates would get pushed members would react terribly, both about the update being pushed and then to one another. It became a zero sum game, posting updates resulted in post after post of negativity. So we changed our approach and shared just the month and we removed any notice as to whether it was an OS upgrade and Maintenance Release or a Security Maintenance Release to try and provide insight but reduce negativity. Unfortunately that simply drew more negativity.  The result was we reduced how often we updated the post which then created confusion as to what was happening and it become really wasted. So we have paused posting updates details and timing in order to assess the best way to proceed and try to work out the balance that will minimize the negativity. There are a few very vocal members who really drum up the conversation around updates, it starts off ok/positive and productive but then at one point goes negative.. once it goes negative it then becomes unmanageable and tends to increase the number of abuse reports and/or spam reports and members then start taking the conversation to places it shouldn't go. The overall impact is that it tends to scare off new members from coming into the community, or for some not so frequent members to feel like they are in a safe space to make comments and post questions, share their opinions because all the negativity that gets generate on OS posts. 

 

All this to say, we are monitoring all the posts on One UI 2.0 and Android 10 roll out and looking globally at how other countries are handling Software update posts to try and find the balance that ensures the members community is safe and welcoming for all to participate and contribute while providing information our members really want in order to truly belong to the community. As it relates to S9/S9+ and Note9 the current schedule has the OS update being rolled out on Feb 24th. However, there are a lot of moving pieces and resource allocations needed so this date may change. Please don't blame carriers on delays, while they are involved and sometimes there are elements we need to tweak to support their requirements, it is Samsung that determines the schedule and rollout and when we do, we roll out to all carrier devices at the same time.

 

Hope this helps shed light on where the notice is and what is happening. My wish is that the community can stay positive, criticism is welcome so long as it is constructive and not personal, feedback and requests/suggestions also welcomed.. be kind to one another and if there is a post you don't like or you don't feel contributes to you overall knowledge or benefit, rather than jumping on it skip over, let it go. If it is wrong or misleading and you feel you can help clarify, please do so but skip the condescending tone or bleeps or spaced out letters to say something negative.  Doing so will encourage others to do the same and truly help support a safe and welcoming community for all. If we are all just a little nicer to each other it will benefit the greater audience this community is meant to serve. 

 

Sincerely,

 

Steve

 

 

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Jay777
Active Level 6
Thanks Steve. I agree with lot of things that you said and hopefully your team can find a solution to this soon! Appreciate your response on this! Have a good Night!
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makeanimationssmooth
Active Level 6
@SamsungSteve, thank you not only for alerting other members but shedding a hope of light for a possible update date. Great members like you help control the community with mutual respect and courage. Thanks for being an active community manager and an attentive listener!

Cheers,
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