tjhiggs
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05-24-2019 02:59 PM in
Galaxy A
Latest update keeps saying server or network error.
5 Comments
Shaggyskunk1BLM
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05-24-2019 03:04 PM in
Galaxy A
Which Carrier are you with?
But try this:
Turn OFF WiFi & Use Cellular Data to initiate the OTA update - Once the OTA has started - you can switch to WiFi if you want... If it fails on WiFi - Complete the OTA Update using Cellular Data - Please report back with both the Carrier you are with & if you are successful using Cellular Data
Thanks 🐧
But try this:
Turn OFF WiFi & Use Cellular Data to initiate the OTA update - Once the OTA has started - you can switch to WiFi if you want... If it fails on WiFi - Complete the OTA Update using Cellular Data - Please report back with both the Carrier you are with & if you are successful using Cellular Data
Thanks 🐧
tjhiggs
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05-24-2019 04:28 PM in
Galaxy A
Thanks I'll give it a try
Shaggyskunk1BLM
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05-24-2019 04:57 PM (Last edited 05-24-2019 05:06 PM ) in
Galaxy A
Please don't forget to mention which Carrier you are with & if using Cellular Data worked for you - Some other people are having a similar issue & it'd be nice to figure out what's happening 🕊️
tjhiggs
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05-25-2019 04:08 AM in
Galaxy A
Thank you. It worked. I'm with Koodo. I just had to use data to connect then was able to switch to wifi for download.
Shaggyskunk1BLM
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05-25-2019 04:38 AM (Last edited 05-25-2019 06:46 AM ) in
Galaxy A
Awesome & Thanks for the confirmation that Cellular Data worked to get the OTA started 👍
@Sabrina - Samsung tech might find this information useful 🐧
@Sabrina - Samsung tech might find this information useful 🐧