Late January 2020, my Galaxy A7 (2018) has been experiencing ghost touch. By February 2020 I had my LCD screen replaced, and at the same time my motherboard. My phone's motherboard was replaced for another reason. As I was claiming my unit, a problem occurred where the phone powers off completely when locked. Now by April 2020, I dropped my phone. I know this may have caused the ghost touch but it wasn't even a bad fall. I checked it immediately and the phone's screen was unresponsive. A day after, I noticed ghost touches. And it is the same area as I had it repaired in January.
This phone has went through multiple LCD screen replacements which have been expensive (not even counting the motherboard replacement). I've asked a couple technicians online, all of them suggested I have my LCD screen replaced again. Now I think you'll understand why I won't resort to that anymore since the repairs have already cost me more than the amount to which I purchased my phone when it first came out. Imagine my frustration.
Any solutions? I would greatly appreciate your suggestions. Thank you.
Hi! it's almost definitely because I dropped my phone but I can't dismiss the thought that Samsung Tech did not repair it properly... why I had to replace my motherboard just nags at me. I feel like they never got to the root of the cause of the problem (ghost touch in January). What I mean is the ghost touch and the issue where my phone powers off completely when locked must be somehow related, idk.
Anyway, if I may ask, what hardware issue comes to your mind?
Sorry for the inconvenience caused to you. Your device needs to be examined by the Samsung authorized technician. Also please note that due to Covid-19 precautions, Service Centre operation hours may be impacted. Please contact the Service Centre before visiting to confirm hours of operation.
