WhatsApp history

[evadmar]

I backed up my chat history on my old galaxy before I switched, however the WhatsApp on the new phone does not have the history. Can anyone tell me how to retrieve this

[uzairm87]

check which gmail acct backup is on..

[evadmar]

I know which acct it's on. just not sure how to retrieve it

[Tallman]

Hi evadmar, are you using Gmail account to backup your Whatsapp data?

[evadmar]

yes

[Tallman]

Ok, if the account is correct. Try to uninstall Whatsapp. Then reinstall again. After you entered your correct phone number, the whatsapp will ask you if you want to restore from your backup or start from scratch. Choose restore from backup and your data will be restored.

[SnowCat19]

as mentioned above make sure your using the same email/WhatsApp login when trying to retrieve your saved chats.