Max0922
Beginner Level 2

Hi there,

I recetnly installed an update of my operating system on my Samsung Galaxy J7 neo. My secure folder stopped working after that. My cell hangs and the following message appears. If I try to send feedback it will remain hanged forever. I have to turn it off and then on. Will appreciate help on the issue.

Max

Screenshot_20190520-213322_Google.jpg

2 Comments
Shaggyskunk1
Expert Level 5
Settings - Apps - Secure Folder - Storage & Clear Cache & Data for Secure Folder 🐧
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SamSungtwo
Beginner Level 2

Secure folder appears to be associated to your Samsung account. If it is removed you cannot log into Secure folder.

 

Possible try creating another Samsung account

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