fingerprint

[2112003]

My phone name is Samsung galaxy j7 pro and my fingerprint sensor is not working 

[SamsungChile]

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[RodrigoTorres]

tf samsung, put in the phone dialer *#0*# and then select the sensors tab, then somewhere in the screen must say fingerprint sensor, and try it, if nothing happens, you have to change the sensor, ONLY if with a factory reset still doesnt work