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01-20-2020 08:34 AM (Last edited 01-20-2020 08:36 AM ) in
Galaxy Note- Mark as New
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01-20-2020 09:38 AM (Last edited 01-20-2020 10:17 AM ) in
Galaxy Note- Mark as New
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01-20-2020 10:08 AM (Last edited 01-20-2020 10:55 AM ) in
Galaxy Note@Samsung moderator, any comments?
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01-20-2020 04:08 PM in
Galaxy NoteHi scinex,
This is Moderator from Samsung Members Community.
Thank you for reaching out to us on the matter.
Rest assure we will escalate your matter to the respective team for feedback and shall revert once we receive an update.
Once again, we thank you for your support we appreciate your patience and understanding.
Thank you.
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01-20-2020 05:50 PM in
Galaxy NoteThank you for your prompt action. I'll wait for the feedback, which is hopefully to be fast.
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01-20-2020 06:13 PM (Last edited 01-20-2020 06:14 PM ) in
Galaxy NoteHi scinex,
This is Moderator from Samsung Members Community.
Thank you for your value feedback we want to serve you better so we took some time to investigate the issue you mentioned.
We had checked with technical support team and study the data with different model,
If your software version was updated no more than 2 weeks, this is consider as normal as the device need 2 weeks to learn the usage pattern for more precise usage data.
If the issue is not improving, please allow us advice you to visit nearby service center.
We will have professional technical support team to diagnose your devices.
You can made your appointment before heading to our service center.
If you are not convenient to visit our service center you can try out our remote service, our tech expert will remotely and control your mobile device to assist further.
Thank you.
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01-23-2020 08:57 PM (Last edited 01-23-2020 09:03 PM ) in
Galaxy NotePlease see attached pictures which I believe clearly explains the problem. For the past 3 days I've screen captured digital wellbeing history, and today, due to a small bug ( profile picture is missing in contacts, but reappear after restart ), I restarted the phone and here you go, only today's history is available.
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02-19-2020 02:36 PM in
Galaxy NoteAm happy to inform that after February security update, digital wellbeing history stays even after few times the phone is restarted. Thanks Samsung👍
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02-20-2020 11:17 AM in
Galaxy NoteHi scinex,
We are more than happy to receive your update,
Thank you for your support and patient.