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06-05-2020 06:17 PM (Last edited 06-05-2020 06:19 PM ) in
Galaxy Noteso whenever i go use youtube i open the chat head messenger so i can watch videos and chat at the same time or open a game and using the chat head same time and just after seconds it's start to become super laggy and i don't know why i did wipe cash partition and still the same need help plz i'm using note 10 plus
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06-05-2020 07:41 PM in
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06-06-2020 12:09 AM in
Galaxy NoteI bought the phone and did all update i didn't use ot before android 10 which is android 9 each time i open the chat head and start playing a game it happens and btw i'm using double messenger.
So basically i should contact fb nothing is wrong with my phone ?
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06-06-2020 06:30 AM in
Galaxy NoteHi @Kronos279,
Please try to clear the cache and data of the messenger app and let us know if it helps. As you mentioned that you are using double messenger, follow the below steps to clear cache and data of double messenger app:
Long-press the double messenger app icon >> Then tap on app info >> Storage >> clear cache and data.
Note: Clearing the data will reset the app to factory default settings. Any personal settings saved on the app will be removed.
If it didn't help try to uninstall and set up the double messenger app again, follow the below steps to uninstall the dual messenger app:
Long-press the double messenger app icon >> Select Uninstall.
Then set up the double messenger app by following the below steps:
Open Settings >> Advanced features >> Tap on Dual Messenger >> Toggle on for Messenger app >> Tap on Install to install a secondary copy of your selected app >> Read through the Disclaimer then tap on Confirm >> Toggle on or off Use separate contacts list >> Now, set up the account within the app.
If the above steps didn't work please contact Facebook as mentioned by @CHMultimedia.
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06-07-2020 07:21 AM in
Galaxy NoteIt didn't work i try to contact fb