Note9 popping sound

[CHMultimedia]

I have this exact same issue: https://community.samsungmembers.com/fr_CA?projectId=0&meta=#/post?postId=524293

Went to the Repair Center and they said it was normal because I apply too much pressure, which is false.
This happens almost all the time, with very little pressure, such as when swiping/scrolling.

They didn't take a look inside. The other thread said it was a manufacturing problem. It's too late for me to exchange it since it's been more than 2 weeks since I bought the device.

Is there anyone I can contact at Samsung to get this issue fixed?

PS:I noticed the issue since I bought the device, but I assumed it was normal. Now that I know it's a manufacturing problem, I should still be able to get the device replaced, right?

[Shaggyskunk1BLM]

Maybe copy the post where Sabrina confirmed that it's a manufacturing defect & then educate the lazy T
tech who couldn't be bothered.. Just a thought 🐧

[CHMultimedia]

Tried. Doesn't bother to listen. Pisses me off. So annoyed. Can't use pronouns. Unprecedented. Words. More words.

[CHMultimedia]

Probably, but I'm not holding my breath on a Sunday that isn't sunny. We'll see on Monday, unless there's some sort of holiday, which would be understandable.

I can wait, that's not a life-threatening problem.

[CHMultimedia]

On the forums? Nah I find it adequate here. In person and via live-chat... Oh that's horrible. Call about a hardware issue, the person will ask you to FACTORY RESET!!!!!!!!!

[CHMultimedia]

Nah Live Chat is a wreck.

[Nicklnq]

didn't get it. was it caused by software or like the screen was cracked?

[Nicklnq]

like the screen starts peeling off from the body?

[CHMultimedia]

I can assure you the device has absolutely no physical damage. And it happened on Oreo and Pie. So that's a NO on software bug. Only options meft is me being delirious or the Note9 having a manufacturing problem. Despite what the Service Center staff thinks, I can assure you my mental condition is in no way synonymous with delirium

[CHMultimedia]

It COULD be the adhesive or the assembly. However I really wish to keep my warranty and my water-tight build so I won't investigate myself