Samsung/Android pay problem

[MikeReg]

Hi,
I bought an international unlocked Galaxy note 8 from Samsung store in Thailand. I live in Canada It was working fine but everytime i had to restart it i was getting a message that in-order to be more compatible with my Carrier services i need to do a factory reset. Do i did a factory reset. After the factory rest I noticed that i don't have Samsung pay i couldn't even find the app on Galaxy app store or Google Play. So I downloaded Android pay. But when i run the app it gives me a message that i have rooted my phone! Samsung pay was working properly before, it doesn't work now. All i did was a factory reset. I did another reset but it still didn't work. During the second reset i noticed i was not getting any messages in Thai as i was getting the during the first factory reseI downloaded root checker and it tells me my phone is not rooted. i noticed that on play store settings my note 8 says that my device is NOT Verified? Does anyone know what's wrong with my phone
Thanks,
Mike

[Jmak]

Try it if you get co fused or stuck let me know I'll post a walkthrough.

[MikeReg]

so o have 3 options, backup, restore and sync. or I can do the emergency software recovery which i need a recovery code for it. would you please give step by step procedure?

[Jmak]

Let me get home before I can help

[MikeReg]

ok

[Jmak]

Can you get me screen shot of your hardware tab. I try and see if I can help you switch your phone to Canadian (your carrier version of firmware)

[MikeReg]

here you go

[MikeReg]

also, apparently I can not initialize the phone through smart switch on the computer

[MikeReg]

I'm on Rogers Canada

[Jmak]

By any chance you have access to pc?

[Jmak]

They have removed reinitialization option from both so try reset from recovery mode