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10-17-2019 08:26 AM in
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10-17-2019 08:36 AM (Last edited 10-17-2019 08:36 AM ) in
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10-17-2019 08:40 AM in
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10-17-2019 12:05 PM in
Galaxy NoteHey @gokongming,
I believe country is tied to your Samsung Account—I can ask the Samsung Account team to change the region so that the Members app will show Philippines as the country 😊
However, the account will lose all its purchase history. If you're okay with this, please privately message me the Samsung Account email you'd like to change the country of and I can start the process!
Cheers,
Sabrina
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10-17-2019 12:18 PM in
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10-17-2019 12:22 PM in
Galaxy NoteHey @gokongming,
That's unfortunate... does he have a separate Samsung Account from yours? If so, we can look into his account and see if anything can be done about the region. It shouldn't affect your account that way 😊
Cheers,
Sabrina
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10-17-2019 12:23 PM (Last edited 10-17-2019 12:24 PM ) in
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10-17-2019 12:26 PM (Last edited 10-17-2019 12:26 PM ) in
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10-18-2019 05:28 PM in
Galaxy Note