Original topic:

bluetooth loses connection

(Topic created on: 11-24-2019 05:30 PM)
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ollie1212
Active Level 1
Options
Galaxy Note
While listening to  music phone loses connection. 
If you touch the screen it comes back.
Different  devices are being used...
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12 Comments
mytech
Expert Level 3
Galaxy Note
This could be 1000 things 🤷‍♂️

What devices are you using that this happens with will help 🤷‍♂️
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ollie1212
Active Level 1
Galaxy Note
galaxy note 9
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Galaxy Note
If you're losing your BT connection when the screen is Off - But it reconnects when you wake your device - It sounds like it's a Battery Optimization setting - Are you using Max Power Saving Mode etc?
You could also go to Settings - Optimization - Toggle OFF Optimization for your Bluetooth & see if the issue persists? 🐧
ollie1212
Active Level 1
Galaxy Note
ty...I'll try this...I have it currently on optimize.
it also seems to lose it when the screen display turns off and it's very annoying.
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ollie1212
Active Level 1
Galaxy Note
it happens with my hisbands phone as well...well be listening to music and then the screen turns off we lose connection...touch the screen and the music's back..its very frustrating.
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ollie1212
Active Level 1
Galaxy Note
we use spotify and we never had this issue before...it started after the big update.
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ollie1212
Active Level 1
Galaxy Note
that's a lot of devices 😊

we both have galaxy note 9
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ollie1212
Active Level 1
Galaxy Note
ty for trying to help...I'm super frustrated 😊
ollie1212
Active Level 1
Galaxy Note
does anyone else on here have an issue with bluetooth connection when the screen Display goes off ???
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