I have a sm n950u1 and am in canada on freedom mobile. phone is flawless however when I try to check for software update, I get a "processing failed" error. any ideas? do I need to flash the sm n950w firmware for Canada?
Yeah, as you have said, you need to flash the Canadian firmware for your phone to be able to recieve software updates from your Canadian carrier.
Another issue could be that your phone was rooted. Therefore you'd need to get it flashed with new firmware to unroot it. Then you'll be getting software updates.
An alternative solution would be to use the smart switch app on a computer to check for updates.
@Brando, flashing an official ROM, won't trip Knox, I flashed my S8+ a few months back when I was having an issue, I didn't trip Knox, I believe Knox gets tripped if you flash a replacement recovery, like TWRP
Knox gets tripped the second you flash something it does not recognize as official firmware. Like, Samsung's firmware you can download on Sammobile.com are all signed and Knox will be happy. But anything modifiedwill have an unvalid signature and Knox will trip.
