Original topic:

Android Pie and Samsung S8 Keyboard Case - Cannot unlock with PIN

(Topic created on: 04-05-2019 08:59 AM)
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Janusah
Beginner Level 2
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Galaxy S

Hello

 

I just got the Android Pie update for S8 this morning. I noticed that I cannot input my PIN to unlock the phone when the physical keyboard is on. Neither the physical keyboard or the on screen keypad work.

 

I have the official Samsung keyboard case for S8

 

Please forward to those who can fix this bug

 

Otherwise, physical keyboard works under Android Pie

 

Thank you

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1 Comment
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Galaxy S

Hey @Janusah,

 

That definitely sounds like a bug to me! Could I ask that you please submit an error report? This will help the devs diagnose your issue 😊

 

Instructions on how to do this can be found here: https://www.samsung.com/ca/support/mobile-devices/samsung-members-how-to-submit-an-error-report/

 

Cheers,

Sabrina

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