Original topic:

Call display is inaccurate

(Topic created on: 04-12-2019 07:43 AM)
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Zaptor
Active Level 6
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Galaxy S
When I receive a call from someone not on my contact list, the call display is often wrong.  But when I go back to look at the call log, the correct name shows up.  But again, if I click on the details of that call, the wrong name shows up again.

Example from the attached pictures.  PC Financial called, but during the ring, I only see "Mastercard".  But in the log list, it shows correctly as PC Financial.  Again, when I open that entry, it shows "Mastercard" only.

Same with "RBC", it shows as "Juliana Julie".

What is happening here.  Is one provided by my carrier and the other by Hiya? 
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1 Comment
Zaptor
Active Level 6
Galaxy S
Ok I fixed it by disabling the caller ID and spam protection service in the phone app settings. It seems the Hiya service is not the best.
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